Automotive Deals Best Books of the Month Shop Women's Clothing Learn more nav_sap_plcc_ascpsc Songs of Summer Fire TV Stick Sun Care Handmade school supplies Shop-by-Room Amazon Cash Back Offer TarantinoCollection TarantinoCollection TarantinoCollection  Amazon Echo  Echo Dot  Amazon Tap  Echo Dot  Amazon Tap  Amazon Echo Starting at $49.99 All-New Kindle Oasis Enter for the chance to win front row seats to Barbra Streisand Water Sports

Your rating(Clear)Rate this item

There was a problem filtering reviews right now. Please try again later.

on November 28, 2011
I've had 7 smartphones - 3 Apple & 3 Android & 1 windows - switched to the SII because of a very good deal with Sprint. First time with Sprint - after 1 month very happy.

Screen size: great and not so great. Screen size is important to me because I browse on the web a lot and read on it quite a bit. A phone is not my first choice for reading, but the size is very good here. The screen has great color and is very responsive. The funny part about the size? Makes one handed dialing on the phone tricky. I have average hands and using one hand to dial and then call can get tricky. I've dropped my share of phones, so I hold my phones very carefully but because of the size of the SII, it can still get out of my hands (dropped it twice in the first week alone). I have adjusted and can manage well with one hand now. Final word on the size - it's not just how big the screen is - it's also how thin the device is - that's what makes it hard to hold. Conclusion: the screen is a huge winner for me despite early misgivings.

Speed: 1 or 2 of my apps do not load quickly, so I'm not gonna brag about the speed. For a phone that's supposed to be fast, ANY app that takes a while makes me question just how fast it it.

Battery: best I've ever had in a smartphone. Period. Just yesterday I ran into my first low battery on it. Why? Because it had been unplugged for a day and a half - and I generally use the phone pretty moderately. Of course, if you turn on 4g it can eat up battery life pretty quick, but you can easily turn it off. 4g is great when it works.

Touchwiz: not a fan. HTC's sense is better and while Touchwiz does have a few cool things to it once I got used to it, HTC definitely wins here. But I've adapted and things are okay.

Music: real downer here. Playing music through the device is not as good as the HTC phones (I've had 3). Just sounds real tinny. Very very surprised by that. However . . .

Call sound: very surprised to write this. This phone has easily the best sound I've ever had in a smartphone from a call sound perspective. It just seems like it goes a little louder than other handsets. Certainly one of the factors that led me to give this 5 stars. I've read where others are not impressed with the call sound, maybe I got lucky, but I'm not kidding when I say it's the best I've ever experienced. That alone probably made me a huge fan of this phone. Another point? I use a cord in my car to connect the phone to the car's sound system. On every smartphone I've ever used, when I answer a call with the phone hooked up to the car's sound system, there is feedback. Not here. I am very happy when I answer a call and it goes through my car's speakers. And callers can here me clearly with no feedback or echo. Again - first smartphone that's done that well.

Build quality: could not disagree more with some people's take. While it has a plasticy feel to it, it seems very intelligently designed. My observation has been that powerful phones that seem a little underwhelming when you first get them, as you adjust, you see how intelligently they are designed. My HTC Incredible was like that - seem too light and fragile. But once you see how strong they are built, you turn a corner and realize they are very tough - which makes the phone even more impressive. Again, light and seemingly fragile but very tough.

Initially, I really didn't like the overall size and Touchwiz, but once I got used to the phone I realized it passed the only important test: is there any phone out there right now I'd rather have? No. If there was a 4" iPhone I'd switch to that but there isn't. And I use my screen a lot. Very happy with the phone and sprint.
0Comment| 5 people found this helpful. Was this review helpful to you?YesNoReport abuse
on November 11, 2012
Purchased via Amazon for $49.99 - this is an upgrade for my wife (replaced a Blackberry).
First, be forewarned that even though the cost thru AMAZON is $49.99, SPRINT will still charge you (takes about 4 weeks before you see it on your bill)$36 for an "Upgrade Fee"! So overall, you're still saving around $14 (If you upgrade via SPRINT, it'll cost $99).

Overall, wife likes the upgrade.

- Big (did I say Big) display! Easier for aging eye sight.
- Display is outstanding! Grand baby pics are much more visually appealing to proudly share with friends
- Very much faster processor;
- signal reception (for both voice and data)appears to be better than the Blackberry.
- Much more supported app with Android (you'll be hard pressed to find third party support for Blackberry any more - everything is either Android or iOS (iPhone).
- Physically the phone is thin and light.
- No need to pack the digital camera - camera on the phone works great!

- Because of the bigger display, the sheer Size of the phone - it is much bigger than a Blackberry Smart Phone (I'll have to think very hard when it's time for me to upgrade - I like to carry my current Blackberry in a holster case on my belt - I'll end up looking like I'm packing a mini-laptop on my hip with either an iPhone or Android Smart Phone!!!
- $36 Upgrade fee by SPRINT!!!
- Growing pains with a touch pad-we've found that a Sylus DOES HELP (especialy during cold spells (i.e. Winter) when your fingers are much more dry. I ended up buying a pack of 12 stylus for my wife(via Amazon - much, much Cheaper than what I could find locally ($6 via Amazon for 12 stylus vs. $14 for one stylus at local wally world!!). She likes to wear her nails long, which further exacerbates the issue with touch pads. With the 12 stylus pack, she is able to stash a stylus everywhere (her car, her purse, her PC, living room, kitchen, etc.).
- Sharp learning curve with the S2. Still trying to learn everything about the Samsung - everyday, we learn a new feature with the smart phone (after a period of frustration).

Overall, I would still recommend this phone. I initially had some reservations about email integration, but I had no problems setting up my wifes personal email accounts for Cox (our ISP), Hotmail, and Gmail - I was able to transfer all of her Outlook Contact List via google (still trying to learn more about keeping the Smart Phone in synch with the Outlook Contact List on her laptop?!?
0Comment| 2 people found this helpful. Was this review helpful to you?YesNoReport abuse
on February 4, 2016
At first I loved this phone! It ran super-smoothly, with sufficient speed (with an SD card) - nice for the price. But after about 3 or 4 months of use, it just flat died. When I looked up the issue (which seemed to be battery related), many people on a variety of forums had the same problems with their Galaxies as well. Repairing it would not be worth the cost of the phone.
0Comment|Was this review helpful to you?YesNoReport abuse
on May 31, 2012

This is my story with Sprint

I bought a Galaxy S2 in October 2011, beautiful phone, loved it since the very first day, activated it, all went very smoothly, good signal, good connection speed, all good for the first couple of days ( the first 30 days are the most important ones, because during this trial period is where you decide if you want to keep the phone, the company, the plan).

But in February 12, 2012 ( just 4 months after purchase... 4 months into my 2 year contract) I started having problems with my service. I noticed that i kept getting voicemails from phone calls I did not hear, just the voicemail, no missed calls, when i tried to reply these calls i wouldnt be able to, calls were not going through, that day i ignored the issue, maybe its just a temporary thing i said to myself. But over the next 2 days the problem persisted and i decided to call Sprint to complain. I was told there was a service outtage and that the issue should resolve within 24-48 hours ( This was 4 months ago! ). Needless to say the issue was not resolved, and 72 hours later i called and i was told that the issue was going to resolve that night " at 10:34 Central time", at 10:35 central time the issue was still there, then they said "tomorrow", tomorrow came, still same problem.

I was told i had to reset my phone (meaning back up my contacts and lose all my apps); which i did, still the issue persisted
I was told to take the phone to the nearest sprint repair center, which i did. But here is the issue, the phone worked perfectly when i took it to the repair center, that's when i realized (while the guy at the center was looking at me as if was a mad man claiming to have seen an alien) that my phone did not work exclusively in my appartment, and everywhere else in chicago it worked perfectly. I was told by the very nice guy who helped me (yes, the only person out of the 125.. ish sprint representatives that i spoke to who actually helped me) that i should try to get an Airwave device of something of the sort.

I called and inquired about such device and was told that we need to wait to see if the issue resolves before getting it. 2 weeks gone by, nearly 3 and still i was unable to communicate in my apartment or nearby. During one of these calls i am told that the tower that seems to be affecting my cell phone will be down until September, and that in the meantime there is nothing that can be done.

I call again and (at this point i begin to lose my patience) ask nicely if i am expected not to make a phone call from my apartment for the next 6 months. Then I get this airwave thing approved.
I set it up and it worked the first couple of days, but then it kept getting disconected, turning lights on and off, blinking yellow and green, not knowing when it's working, when it is not, i called sprint several times and each time i was told to reset, a process that required waiting until the next day to see if the whole thing had worked.

4 months have gone by and Still i am :
- unable to communicate with my fiance and my family when i get home from work
- Unable to return my work related calls ( i am a doctor, i am expected to answer within the minute when i am paged... it would take me an average of 10 minutes, some 20-30 call attempts to actually get a phone call out)
- Receive calls from delivery services when i ordered something, after while i just ordered carry out, thanks to my phone.
- Receive the so called "follow up calls" from Sprint, the next day to see if my issue had been solved

Now, i hope someone would undertand how frustrating it is that everytime i called sprint to complain about this issue, someone completely new and unaware of my problems would answer the phone, i had to explain the issue, they would ask some stupid questions and then transfer me to a higher up person, of course, to whom i would have to explain the whole thing one more time, only to be fed lies about timelines and expectations to have my issue solved.

I dont ask for much from a phone company, i ask to be able to make and receive phone calls. Before sprint i was with metro PCS a company that charged me 40 bucks a month for which i was able to make and receive [hone calls without any problem.... and no contract. I decided to "upgrade" went to a larger company, with larger national coverage and bout a much nicer phone, that tweets and updates facebook status without any problems... but cant make or receive a damn phone call when i am in my apartment.

My greatest dissapointment is not the fact that I Had a problem, MY GREATEST DISSAPOINMENT is the POOR COSTUMER SERVICE THAT I RECEIVED FROM SPRINT. To the point that when i asked about terminating my contract and perhaps having the early termination fee waved, a guy yelled at me, told me that I was using my phone regularly and thus i was getting the service i paid for and then had the nerve to ask me to reply "yes" when asked if he had solved my issue in the next day survey ( i only got that survey phone call once, and lucky for that guy, it wasnt for him).

Today I spoke with a cancellation agent, determined to cancel my line and switch to another company before i lose my job, my marriage or my mind. The guy told me that i did not qualify to have the erly termination fee because " there are not enough towers down in my sector". Well, thats just about great.

This did it for me, tomorrow i will pay that early termination fee, move to another company (this time i wont be looking at phone specs, brands, data speed or even monthly payments) , i will move to the company with the highest costumer satisfaction, as the past 4 months have taught me that this is the most important thing when dealing with a phone company.

I asked the guy who tried to help me today ( nice guy, nothing personal) for an email to try to write someone my story, my dissapointment and my opinion, he said there was no one i could write to. Thus i decided that i would write everyone about it, i hope this post is not erased, but if it is i plan to post it on amazon ( i bought my phone through them) and everwhere else where people might listen, because if Sprint wont listen i hope the current costumers and potential costumers of sprint will.

I Know this is an isolated issue regarding sprint's coverage, i will admit that almost everywhere else in chicago my phone works great, but the lack of help and level of abuse i have had ( or felt) from sprint is the take home point from this post.
33 comments| 7 people found this helpful. Was this review helpful to you?YesNoReport abuse
on March 20, 2012
I tried this phone for a month after the HTC EVO 4G, but gave up on it due to some software issues. The hardware is pretty impressive. Large, high quality screen. Thin. Light. The battery couldn't make it through a day how I use it, but it can't on any other phone either.

But, the software has some quirks that killed it for me.

1. It doesn't have a way to set a default reminder time for new events in the calendar. Every time you add an event, you need to then click on the event, edit it, and add a reminder. This is painful after being lulled into not needing to do this by nearly every other calendaring program available today.

2. The camera takes great pics, as long as you don't need to adjust the lighting. One HTC phones, if you're in a mixed lighting situation, clicking to emphasize a part of the photo not only focuses the lens but it adjusts the light properly. Not on this phone.

3. I often needed to reset or at least go in/out of airplane mode to wake up the GPS.

4. The foldering system for photos is pretty painful as well.

As I said, the hardware if great, but the software has enough shortcomings to make this phone unusable for someone who uses the calendar, likes taking pictures, likes showing others the pictures I've taken, and expects the GPS to work when called on.
0Comment| 2 people found this helpful. Was this review helpful to you?YesNoReport abuse
on February 9, 2012
Like many here, I suffered from the LOS (Loss of Service) issue early on and it became really annoying because it not only affected data, but phone calls and texts as well. It's good that Samsung/Sprint listened to the people and rolled out an update as soon as possible so I can enjoy this phone without ANY hiccups. I just can't wait until Samsung/Sprint release Ice Cream Sandwich for this phone!

Everything about this phone is fast, NOTHING slows this phone down! All of the apps that I had with my EVO 4G that would take forever to install and even longer to load do so almost instantly on this phone (and they run much smoother too!).

I recommend this phone for anyone that wants to upgrade to the latest and greatest that Android has to offer (funny that this phone is still the greatest even after almost a year after its initial international release!) Only reason I would tell you to hold off is because Sprint is switching their 4G technology from WiMax to LTE and this phone will not work on the new upcoming LTE network (although WiMax will be supported for the next couple of years, even after LTE comes). But if you are not worried about 4G, or don't expect it to come to your area any time soon, this bad boy is definitely a worthy upgrade!
0Comment| 2 people found this helpful. Was this review helpful to you?YesNoReport abuse
on July 12, 2012
Switched from Cricket after being disappointed with being capped for data usage and the poor display and battery life.

You will not be disappointed with this phone! Got the black and white version for use. Check email, news, websites, and even use the Google Maps Navigation during the day. For the most part I am getting 24 hours or sometimes more depending on usage before needing to charge! Unbelievable. Also the screen is so bright and colorful even at 50% brightness!

Also as of July 12, 2012 there is supposed to be an update that will come over the air to update the phone to Android 4.0.4 (Ice Cream Sandwich, or ICS). Some have complained it took too long for Sprint and Samsung to release this update. But there are so many phone models out there and unique differences, you just have to be patient. But now if you are considering buying this phone you shouldn't need to worry since the ICS update will bring you pretty much up to date with the latest Android.

This is a great phone and amazing how slim it is. I also picked up cases through Amazon that did not add too much bulk.

You will be happy with this phone!

Hey and I wanted the iPhone 4S, but for a penny this phone was a great price, and honestly I see those with iPhone 4's and this phone has more screen real estate!
11 comment| 2 people found this helpful. Was this review helpful to you?YesNoReport abuse
on November 6, 2012
I am loving this phone! It's very clear and easy to use. The internal space (2g) is more than adequate for apps and downloads. It comes with an 8mp camera which is awesome! I tested the camera in a completely dark room and used the flash. The image came out extremely clear! The screen is huge and clear. The phone it self is slim.

I gave it only 4 stars for 2 reasons:
1. The phone is larger than what I am used to. A little too big for my hands
2. Every now and then it will freeze than a message comes up saying the Sprint ID stopped responding. I just hit OK and then the phone is normal and I just continue with what I was doing.

I never knew how much of a difference 4g would make until I got this phone. It's a BIG difference! I am pretty much in love with my phone!
0Comment| 2 people found this helpful. Was this review helpful to you?YesNoReport abuse
on June 26, 2012
I'd highly recommend this phone. I upgraded from a Blackberry 8300 series (the one they have for nextel direct connect) to this one, and it's like night and day. It's an amazingly fun, versatile, and powerful phone, with a great camera, and I find myself reaching for it now anytime I want to find anything out or connect with the outside world. It has some really great ability (being android) to personalize just about everything (download launchers and lock screens from android market), and the processor and RAM pretty much handle anything I throw at it, although I don't really play complicated games on it. Angry birds rocks on it! It has a huge, beautiful screen, and I've seen youtube videos on it clearly, with great sound. My photos turn out wonderfully.

One con--because I'm used to previous phones with batteries that would last days, I don't like it as much that this one usually doesn't last more than a day and a half... but with the others, I didn't have the large, beautiful screen, and I wasn't checking four email accounts and Facebook. So it's a price I'm willing to pay. :-) Two thumbs up!
0Comment| 2 people found this helpful. Was this review helpful to you?YesNoReport abuse
on November 27, 2015
It's a good cellphone, it gets the job done. It's loaded with many features. I did have a few problems with it after a month of use. It kept shutting down for no apparent reason and could not understand why. I thought at first that it might be the battery but since it's a refurbished cellphone, it came with a new battery. After struggling with it for a week, I decided to do a factory reset, and clean the battery terminals. Once this was done, It seems to be working just fine. It hasn't turned off, and has not been acting weird. I will continue to use this phone till I'm ready to upgrade to newer version of Samsung galaxy.
0Comment|Was this review helpful to you?YesNoReport abuse

Questions? Get fast answers from reviewers

Please make sure that you've entered a valid question. You can edit your question or post anyway.
Please enter a question.
See all 15 answered questions

Send us feedback

How can we make Amazon Customer Reviews better for you?
Let us know here.