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Tmo admits phone has 'known issues'
on May 3, 2012
A warning to everyone considering this phone. Look at the Tmobile forums first. Tmobile admits this phone has many 'known issues' but this hasn't been publicized. It seems that a percentage of them are defective but TMobile refuses to fix the problems or give customers an alternate working phone. So whether you got it for free or paid 199 or 350, you may be sorely disappointed. Many customers can't even send an SMS on 4G...Tmobiles fix for t his is to tell people to turn off that 4G network they're paying for (and advertising the heck out of ) and switch to Edge every time they want to send a text. This apparently is happening on some other devices. The other major known issue is freezing...At first, Tmobile will blame you but after you reset the phone a dozen times or send it to Samsung for repair, you'll see that the problems don't go away. Theres also power cycling and the phone mysteriously turning off at random times. These problems seem to only affect certain handsets as some people seem to have no problems and others have a nightmare experience. The main thing is Tmobile acknowledges them but is doing nothing. "Theres nothing we can do...Maybe you should switch carriers" Since Nov 2011, they've been claiming they're working with Samsung on a fix but there hasn't been a single software update and if you contact Samsung, you're told they have no record of any issues and they blame Tmobile --- esp for the text problems but even for the daily freezing. Tmobile needs to fix this or provide customers with an alternate working phone...but they refuse --- thats evidence of the decline in their customer service.
As for other issues, the camera isn't very good and the screen is very hard to see in daylight. But if you don't want to turn your phone to 2G whenever you want to send a text or you don't care if you have to take your battery out every day when the screen freezes so you can reset the phone...think about this purchase...PLEASE LOOK AT THE SAMSUNG EXHIBIT 2 FORUMS ON TMOBILES WEBSITE SO YOU CAN READ THE NIGHTMARE MANY OF US HAVE HAD WITH THIS DEVICE AND TMOBILES TOTAL DISREGARD OF THEIR CUSTOMERS!!! Even a Tmobile Tech Support person told me he had the same problems with freezing and SMS failures and he said Tmobile has already purchased the device so they're not going to do anything. Samsung doesnt care cuz this isn't their flagship device but one would think Tmobile would want to reduce their churn and improve their sucky customer service and provide customers with a working phone. This is considered a mid-grade phone but one should expect and demand minimal functionality...inability to send 4g texts...having your phone freeze daily or having it turn off and on is not normal - even for android