Most helpful critical review
10 of 12 people found the following review helpful
NOT a good BlackBerry replacement
on December 24, 2012
Note: I don't "play" with my phone very much at all. I work on my phone. The purpose of my smartphone is to function as my connection to the office when I am not there. Games and apps are not very important to me.
My company is moving to a Microsoft Exchange server that will not support BlackBerry, so I was forced to find a replacement for the BlackBerry Torch I owned and liked a lot. I of course loved the QWERTY keys on the Torch and did not want to give them up for an iPhone. The Samsung Captivate Glide seemed liked a great option, and it had good reviews.
I've had it for about a month, and I have to say, I'm not impressed.
1. Battery life is pathetic. This phone drains within several hours, even with NO activity (i.e., without even being touched). Exiting all applications doesn't help extend the battery life in any tangible way. I know I could purchase an extended battery with case and make the phone even fatter with the keyboard factored in, but I don't think I should be forced to do so just so that I can leave it on my desk all day and not have it die completely.
2. The thing I care about most on my phone, email, is in no way built to facilitate work.
--There is no Mark All as Read option. Not even a work around trick.
--If you have the keyboard open drafting a response to a email with a fairly long thread (many emails back and forth before yours), you have to scroll all the way to the bottom of the email trail to reach the Send button. There is no other way to send an email with the keyboard open. (If you close the keyboard, the Send option will reappear on screen.)
--Sometimes it takes a full minute or more for an email to load on the screen after you open it, even with strong wifi connection. This is true of both large emails with attachments and smaller text-only emails.
--On the pros side, it does provide excellent viewing of PDF documents and attachments, and you can run multiple email inboxes together in one screen.
3. You can't change the 4 icons (Phone, Messages, Web, and Applications) locked to the bottom of the screen on all pages. I don't know if that's true of all Androids, but it's stupid. If I consider Email more important than Messages, I should be able to switch them.
4. The keyboard keys require a fair amount of pressure. You have to really push them down to get the letters you want. And the symbols menu when the keyboard is open is extremely limited, even though the symbols available with the keyboard closed are more extensive. And there's no way on screen to tell if you've selected the caps or alt key.
5. When using the phone on speaker during a conference call, the screen goes to sleep (normal). The only way to wake it up is to slide the keyboard open or to bring it up to your face like you're talking into it, then pull it away again. The first time I encountered this issue, I tried pressing the lock button on the side (because that's how my BlackBerry worked) and it dropped the call completely, without even waking up the screen.
There are things I like about this phone--the app selection is infinitely better than BlackBerry, the sound and speaker are good, the screen is crisp, the phone is still pretty slim even with the keyboard, the camera and video are excellent--but I need this phone to help me work, not help me play, and it definitely can't handle that to the extent that I need it to. I really wanted this to work out considering the QWERTY keys, but I'm giving up and switching to iPhone.
Bottom line: battery life and email program ruined this phone for me.