Most helpful positive review
185 of 196 people found the following review helpful
Awesome Phone, Great Customer Service
on March 16, 2012
I decided to switch from AT&T to Verizon after
1) Becoming disillusioned with the quality (or lack there-of) of AT&T's network.
2) Becoming fed up with the "walled garden" of the iPhone/iOS, and the poor performance of the iPhone 3GS in particular.
3) Deciding to consolidate cell phone accounts with my partner, who has a Verizon phone.
I did my research, and I decided that the Droid Razr met my criteria for speed, flexibility, expand-ability, not being an iPhone, and then the 4G totally sold me on the phone. While I would have like to have had Ice Cream Sandwich out of the box like the Nexus has, I know a software update will come in time. Anyways, I finally bit the bullet when I saw the phone on sale here on Amazon Wireless, so I grabbed it, and have used the savings to buy a dock on regular Amazon, plus an Otterbox case (which actually fits really well to the phone).
The ordering process was pretty pain-free, though I had to "submit" my application a few times before it finally took. I was surprised that I had two-day shipping; originally the phone was supposed to arrive via Lasership on the 16th, but to my surprise it arrived a day early on my doorstep! Considering what I've heard about Lasership, I'll consider myself lucky. The Droid box, SIM card, and bonus car charger (thanks Amazon!!) were all snuggly and securely packed, and the box was delivered in fabulous condition.
Activating the phone was... Problematic. Amazon Wireless tried at first to resubmit/activate my phone with Verizon, but apparently Verizon did not want to play well with Amazon. The rep I talked to at Amazon, Emily, was extremely nice with me, and went out of her way to make sure I would still get the Amazon Wireless discount on my phone even if I had to go into a Verizon store to activate my phone. Later in the evening I called Verizon Customer Service to get the phone activated, but they were no help and pawned me off onto the Telesales department, who also could not help me activate my phone and blamed the whole deal on Amazon Wireless. So I called Amazon Wireless (at 10:30 at night! These guys are awesome!), and Malachai listened to my situation and whooped some butt into gear at Verizon to get my phone activated for me. You guys at Amazon Wireless deserve serious recognition for the awesomeness you all pull off every day!
Once my phone was activated and it booted up, it was WOW! The screen looks fantastic, Android OS is super-easy to navigate once you have the hang of it, and everything is organized in the logical and intuitive manner which iOS is not organized in.
Now I've only been using the phone for a day, but here are my initial thoughts about the phone:
-The screen is amazing. It beats the crap out of the iPhone 3GS and iPad 1 screens in terms of brightness, depth, and ease on the eyes. I would go as far as to say that it is almost a tablet-quality screen, but it fits in my pocket!
-This phone is super fast! Really this kind of speed/responsiveness is what I would expect in a bulky laptop, not a smartphone.
-I absolutely love the "smart actions", and can't wait to play with them more!
-This phone is built to take abuse, without a case on it. The kevlar backing and gorilla glass are actually big selling points for me since I tend to be rough on small electronics. Having a case and screen protector on it (the Otterbox in the Verizon Stores gives you both out of the box!) will just make it last longer in mint condition.
-You have apps like Netflix, Kindle, and DocsToGo on the phone right out of the box. I've maybe only downloaded four additional apps so far; you'd have to download all of those separately on an iPhone.
-Once you experience data service (especially 4G) on Verizon, you will wonder why you did not get this phone (or a 4G phone in general) sooner. It is like cable modem fast!
-It is soooo much easier to move apps between screens on Android than iOS.
-Price. I got this phone during an Amazon Wireless sale for $40 with plan when it is normally $100.
-Amazon Wireless customer service. You guys rock!
-Verizon customer service. It seriously sucks.
-This thing eats through battery like a hot knife through butter. An hour of web-surfing on wifi will obliterate the battery; even leaving it uncharged over night will wear it down faster than my iPhone would wear down.
-Maybe this is just the con of micro-USB charging, but this phone charges extremely slowly, much slower than the iPhone.
-I know it will support the music files I have in iTunes, I'm just not sure how to get all of my music over just yet...
-The web browser is different from Safari in several ways. At least right now it appears that I cannot easily group bookmarks into certain categories or move easily between windows/tabs in Android as I can in iOS Safari.
Overall my first impression is that this is a great Android phone for a disillusioned iPhone user to switch to. Its great, really it is. Just beware Verizon customer service.