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NOT COMPATABLE WITH NEW iPad!
on March 23, 2012
There is a design flaw that Kensington admits in this product. The product is advertised as being compatible with the Apple magnetic cover which allows auto sleep/wake. The sleeve design is 180 degrees backwards and when the iPad is inserted into the sleeve, the Apple magnetic cover will not work. If you reverse the iPad and insert it the other way, the magnetic cover will work fine but the camera and button cut-outs will then be 180 degrees out of alignment.
I contacted tech support this morning and they were shocked! They agree that it is a design mistake and cannot explain how it happened. They promised to get back to me by Monday. The only "fix" possible is replacement of the case with a redesigned model. This problem was unknown to them until this morning (3/23/12) according to the tech supervisor.
I will up date this review on Monday (3/26/12) when they promised to get back to me.
OK Final word from Kensington [3/28/12] is that they made a mistake in advertising the case as a "smart case" and stating in advertising and packaging that: "Magnetic cover enables wake/sleep mode automatically."
They did not offer a replacement or refund but said they would send me a 50% discount coupon for a future purchase on their website. Great! Items on their are twice the price of the same item on Amazon.
Thankfully, I purchased my item from Amazon. Amazon has offered a full refund including shipping both ways.
Kensington made up excuses and made incorrect misleading excuses for a week before they admitted that they made a "mistake" in their advertising. I just read another review from 1/21/12 that complained of the same issue of Kensington falsely claiming that their "Magnetic cover enables wake/sleep mode automatically." [See 1 Star review [By NvrAzBad above] Kensington DID KNOW when dealing with me about the false claim but denied it! [See 1 Star review by By NvrAzBad above]. I have lowered my review to 1 Star. Kensington dealt with my issue in bad faith. That is dishonorable. Their word is untrustworthy. Shame on them!!