Top critical review
142 people found this helpful
It's just OK... wheels need to be replaced
on May 21, 2013
First of all, I'm a flight attendant for a commercial airline. I have normally used a Crew 3 and Crew 4 rollaboard for my trips throughout the years and I must say, they are MUCH better made than the Crew 9 series. Even better than the Crew 7 and 8 actually. Flight crews still use the Crew 3's and 4's for durability. I recently purchased this spinner bag to ease up on the constant pulling of weight behind me through all of the airports, hotels, etc. because I'm sure you all know, we carry a lot with us due to the length of our trips away from home.
Now the bag: The material on the outside and inside is very durable, stiff, but durable. I don't use the tie down straps inside, so I have them tucked underneath the inside lining and wrapped around the two support poles and are completely unseen. The handle is quite sturdy and I really like the ability to have it all the way up tall, or lock it a little shorter at waist high, etc. It IS one inch shorter than my usual Crew 4 rollaboard, but I don't notice the difference much. A previous review stated the inside mesh pocket is small and not gussetted, this is true.
In my opinion, the wheels are not good. As a flight attendant, we almost always switch our wheels out for a much higher quality inline skate wheel. This is easily done by unscrewing the wheel from the box/luggage from the inside, and then the actual wheel from the assembly. I have taken off one of the front and one of the back wheel joints from the bag, but cannot seem to figure out how to remove the actual wheel to replace it yet. That is my next step. These wheels are cheap plastic, they get caught on the metal dividers in the jetbridges, difficult to drag through the carpeted airports, stuck on curbs and sidewalk cracks, however, it DOES roll nicely if you are just on straight tile. They are just too small of a wheel and too hard of plastic.
I have not had a problem with it tipping over, but I also have not used the small hook and attempted to hang anything on the front. I use a lunchbag/tote that slips over the handle and rides on top. I think if you hung anything on the front, it would tip on you. I carried my iPad, magazines, apron, sweater, and papers all in the front pockets. It does help to pack heavy items inside the bag towards the back and bottom for weight and balance.
Folks, replace the wheels and pack light and it's an okay bag! If you want a fantastic rollaboard, look for the older Crew 3 or 4, they are made differently for us. :)