Top critical review
21 people found this helpful
Great little router, but beware power button failure.
on April 28, 2015
This is a great little router. I have two of them, one as a primary and the second as a WAP repeater. I would have given this 5 stars, but a few days ago the power button on our primary router (purchased in December '14) has broken. It will no longer stay in the powered position. If we hold it down manually, it works, but tape keeps coming loose (probably due to heat) and it's kind of crazy to have to do this for a 4-month old router. The button wasn't even being used. It was sitting on a desk behind a printer when all of a sudden power went away and we discovered the issue with the button. I've opened a support case with ASUS, but they're telling me I have to send it in for repair and it will take several weeks. Well, what do I do until then? Paper cups and string? How about taking my credit card number and sending me a loaner? I send it in for repair and then we swap them out when it's fixed. If I don't return it, you charge my card. Quick turnaround via email support, but not really useful. My fix was to wrap some stiff wire around it and a button button cap to hold the button down. A quick Google search turned up dozens of similar reports, so this appears to be a manufacturer defect and should probably be recalled. Other reported fixes include toothpicks and crazy glue. Anyway, a great little router, but the power button seems to fail for no good reason. Hopefully our other router will hold up. Hope this was helpful!