Top critical review
2.0 out of 5 starsGreat, except for one major flaw
Reviewed in the United States on November 23, 2019
First off, this is a great blender. It's super-powerful, and I haven't found anything it won't handle. Frankly, I think I could use it as a wood-chipper. The vertical blade shaft is genius, and is better at sucking things down into it than any other blender I've had.
But.
The feet, and most importantly the handle, have small openings where water can get in and mold can grow. If you wash the blender jar in your dishwasher, it's even worse: a fine slurry of ground-up food accumulates in the handle. There's no way to clean it other than to take the feet and handle apart with a screwdriver and pry tool. Fortunately, there are videos on YT that show you how to do this. (Taking it apart is easier than putting it back together.)
It's very disappointing, because it's an obvious design flaw that they have to have known about. The previous model had the same issue, but you could snap the handle apart to clean it out. Instead of fixing the problem, they've made it worse.
The manufacturers have a FB page with a flood of people reporting this issue. At first, they responded to each person asking them to get in touch via DM, but they don't do that anymore: they just don't respond at all.
I love the blending power, but having to take it apart with a screwdriver to clean it is a deal-breaker for me.
