Top positive review
9 people found this helpful
T-mobile activation is an exercise in patience
on February 7, 2015
Very nice tablet, easy to set up, great screen resolution. The T-mobile data was tricky to set up. The SIM card that this comes with was not activated. When I called T-mobile, they told me it was an invalid SIM # and I had to contact HP. Contacted HP who told me that T-mobile knows how to activate the tablet, just tel them it's an invalid IMEI issue. Back to T-mobile: Two different customer reps insisted I had to set up an account for my "phone." I gave up with them. Contacted HP again, HP rep said I did not have to open an account, just get the SIM activated. Back to T-mobile: I finally got a T-mobile rep that understood I had a tablet to activate, was familiar with the free data offer and explained I needed to open a pre-paid account that would be loaded with the free data every month, just tell the pre-paid rep that I was activating for the free data. I get disconnected during the transfer. UGH!!!! Call T-mobile AGAIN, go through phone tree hell for the millionth time, get to the pre-paid rep. I give her the SIM #, then she asks for the IMEI number. She tells me it's not a valid number, so I am not eligible for the free data. IF you get this far, insist on a supervisor who can validate your IMEI # and set up the pre-paid account. I'm assuming you have not murdered anyone by this point, because I sure felt like it! After several hours of Attempting to activate the "free" mobile account, it finally got done. As far as I'm concerned the data package was not free, as I spent about four hours trying to activate it. My morale - contact T-mobile for activation, you want to open a pre-paid account with them, and insist on a supervisor to activate your IMEI # to get the free data. It is a T-mobile activation, don't let them steer you back to HP. Credit Card sized card that says T-mobile has your SIM # on the bottom in a red outlined box. IMEI # is on the outside of the box the Tablet comes in. You need both of these numbers to get this done. Good luck!