Top critical review
3.0 out of 5 starsOK but not great. Poor Customer Service.
Reviewed in the United States on April 23, 2016
The kit has a variety of useful pieces, but you have to be careful.
1. The screws don't necessarily stay tight. I had the camera on my chest while zip lining. The screw was tight when I started, and I went down a few lines without a problem. I was literally stepping off the edge of a cliff when the guy next to me grabbed me because he saw that the screw had completely fallen out. Fortunately, it happened to drop in the perfect spot and get caught in the ropes so I didn't lose it. I was able to screw it back in before the camera fell into the chasm below. I spent the rest of the day tightening and retightening the screw every time I got a free hand.
2. The suction cup was VERY strong, but the screw heads at each elbow are plastic. I attached the suction cup to the (clean) fender of an ATV and took off on a very bumpy ride - rocky & gravel roads at high speeds, dirt trails, water crossings, etc. (so bumpy that the video didn't turn out well anyway, but that's not related to this product!). The suction cup never budged even after four hours. However, the elbow joints kept jiggling loose, so I ended up with lots of video of the sky or fender. I kept stopping to re-point the camera and tighten the plastic nut. Finally I looked down and saw that the nut had cracked completely off. With no way to tighten the elbow joint, the whole thing became worthless.
3. The float handle worked great. It's a perfect size to hold comfortably in your hand. It floats - no cracks or leaks. I recommend using the wrist strap too if you're in a current.
4. The small bag that comes with the kit is... small. (It is bigger than it appears in the product picture, but..). You can fit the small pieces. The float handle does fit, as does the suction cup attachment. But not all at the same time. It's not big enough to store the whole kit by any means. When I went out for a day of various activities, I ended up with the small bag plus several loose pieces thrown into my backpack.
5. The selfie stick hasn't gotten much use by me, but it does seem to be well made.
Overall, I actually liked the kit. It has a variety of attachments that would be useful in different settings. I am disappointed in the screws coming loose, but I will continue to use it. The little plastic screw heads on the suction cup do not hold up to repeated tightening. It was my favorite accessory out of the kit, but I'm still happy with the kit in general.
My biggest disappointment is with customer service. The kit claims to have a warranty. However, they provide NO information - here on Amazon, with the kit itself, or on the Luxebell website - about how to actually file a claim. The Luxebell website has a "support" page. After typing a request and hitting "submit" it just displays below for the world to see, but apparently no one at Luxebell reads it.
