Top critical review
Shady Practices on Repair Policies
March 30, 2017
Honestly would never buy Acer again. Very shady business practices.
I had this monitor for 32 days before it decided to not turn on at all. The AC unit worked fine, all outlets worked fine. I called Acer for support, and it was determined that it had to be sent in for repairs. This wouldn't be the worst thing except for the fact that shipping to Acer is not covered under warranty. So what did this mean? I had to pay an $84 shipping charge for my 32 day old, $180 product because it was faulty.
The ONLY reason I am going to give this one star is because the product itself was nice for the 30 days of actual use. Otherwise, buy another brand.
UPDATE: After nearly 2 weeks from shipping to return, I finally got my monitor back. It was deemed that the monitor was fully functional after testing for 24 hours and they were unable to replicate the issue. I plugged it back in and same issue, it would not turn on. This leads me to believe that it is the A/C Power Adapter included with the monitor that is the issue. Upon further investigation into reviews from Newegg and other sites, Acer is widely known to not QC their included parts correctly, and this is a fairly common issue for the AC adapter to cease working after a short amount of time (typically 1 month). For those also having this issue, the adapter appears to be working still as the light is on, but it may be some connection passed the middle point.
In conclusion, I basically just spent $84 on a $200 monitor for repairs that weren't needed and now end up having to spend an additional $15 out of pocket to get a new power adapter because Acer makes shoddy accessory pieces. I will never buy a thing from this company again.