Top critical review
1.0 out of 5 starsCame pre-dented, NO WARRANTY
Reviewed in the United States on March 6, 2019
Mine looked like someone dropped it on the factory floor. Works fine, but there was a big dent on it.
Never should have made it past QC.
Edit: Okay. This is a brand I will never, ever, ever buy again. I contacted Themraltake to ask if warranty would still be honored (I'm okay with a dent if it works). No human being answered -- just an automated response to email with RMA process. I looked at the RMA process. The warranty has an exclusion for items bought from Amazon (not just Amazon, but I believe we're not supposed to post the names of Amazon competitors in reviews).
Let me repeat that, in bold, again: THERMALTAKE WILL NOT HONOR WARRANTIES ON ITEMS BOUGHT THROUGH AMAZON. The advertised warranty is pure fiction. Thermaltake will only honor warranties on the 1% of items they sell through your local neighborhood corner store (and presumably, then only with a receipt -- something people never keep that long).
I bought a premium power supply in hopes of reliability. I got what appears to be a scam power supply. It went right back to Amazon, and I bought another, more credible brand instead. Good on Amazon for making the return super-easy. On the other hand, if I were Amazon, I'd stop carrying items with scam terms like not honoring warranties if bought from Amazon.
