Top critical review
3.0 out of 5 starsUpdated: Mac users, please be careful, or you will lose data one day.
Reviewed in the United States on June 20, 2016
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Smaller Version:
If you are a Mac user, and have either bought the Drive already, or plan to buy the Drive, for its hardware assisted encryption capabilities, please look elsewhere. If you do use the Samsung software to enable encryption on the Drive, I predict that one day your drive will fail to unlock, and you will lose all your data. So, backup VERY often, especially NOT on another Samsung T3.
Pros.:
1. Its an SSD for gods sake! So automatically its better than a Spinning Hard Drive!
2. The speed is as advertised. (Roughly 375MB/s Write, 400MB/s Read). It's pretty good.
3. Its Small, and light. Awesome to carry around.
Cons:
1. It gets hot! I copied about 24,000 files for a total 220 Gig (GB) of data to migrate from my old drive to new.
2. When it got hot, the drive slowed down substantially! But, still maintained better performance than a spinner. We'll see how it stands up to everyday use.
3. DONOT PUT YOUR LIFE ON THE LINE (especially Mac guys), you will probably lose your data one day when your mac, or other machines, refuse to unlock the drive!
4. The cable, which has a USB Type C connector on one end and the regular USB on the other side, is a bit too rigid. The drive feels lighter, and more manageable than the cable!!
5. (This one you should already know)-While Samsung says it supports USB 3.1, and has the fancy Type-C connector, its really USB 3.0 but with UASP (SuperSpeed). The USB Standards gods just want to confuse everyone.
I must clarify, this is for the *** 1TB *** drive; I do not know if the 2TB version is any different or better because I don't have it. Also, I must say that your mileage may vary. Clearly there are a lot of people who have given 5 stars. But in all consciousness, I can't give it more than 3, because it didn't fulfill my need be able to use hardware assisted encryption/decryption. I am just going to use it without encryption hoping I never lose it!!
Or will use it with other sort of (software based) encryption.
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Longer Version
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First of all, I should say that I am a software developer myself with security a big focus of my day to day work. Since my house got robbed, and when my Laptop was stolen with all of my life's data on it ready to be consumed by data thieves, I have always been very conscious of my day to day activities, whether physical, or digital. For example, the Mac I work on, uses strong encryption to ensure my personal, or work, files do not get stolen ever again.
At the same time, I needed the speed of an SSD due to limited internal Storage on my Mac. When I saw a well built (a portable drive which can hopefully withstand the daily drops and spills), Samsung T3, and its hardware based AES 256 encryption, it was like my dream came true! I bought the 1TB version (as some people have reported performance problems with 2TB due to the controller; I don't have that much money anyway :-) ).
But this review is not about me (well it is, but...). I ordered the drive, but my package got lost. So, Amazon sent me another one graciously (SHOUT OUT TO AMAZON GUYS, YOU ARE SUPER AWESOME. THATS WHY I AM YOUR CUSTOMER FOR YEARS!). When I received the drive, I opened it greedily. The drive packaging looked very nice. The drive itself is very light, and feels VERY nice in the hand (I think the USB Cable is heavier than the DRIVE!). I haven't tested the durability (like dropping, shuffling & banging with other stuff in my laptop bag), but from the looks of it, it seems that it should be great!
** Now, the bad news **
As I think some people have reported in this forum, the "T3 Log In Activator for Mac", just doesn't work. It always crashes (if you care what the crash is, keep going down, and I will explain). I had a friend who bought the disk around the same time from another vendor (not Amazon), he also had exactly the same experience on his Mac.
So, I decided to call in to the Samsung support as mentioned in one of the reviews (1-800-726-7864 Options 1-7-1). I was greeted by a (stupid) IVR prompting me to tell it what was the problem, but the 1-7-1 option doesn't work.
Finally the Samsung support person joined the phone call. The person was pleasant, and I have absolutely nothing against him at all. But, him and I went through a bunch of subjects, including erasing/reformatting the drive, etc. BUT, then he asked me if I had another Mac, or another Windows computer, or any other machine were I can try again. By this time, I was already thinking that this could be a dangerous proposition because whenever I update my Mac, or install a piece of software, and it causes this ** fragile ** piece to break, I will probably lose all my data. That obviously was not acceptable. I also informed the person that another of my friend has bought the same drive. It didn't work for him on his mac too. He tried on my Mac, and it didn't either (same crash). I gave him my drive, but same crash. He wanted to avoid a shipping (RMA) and repairing, which is fine, but if it happens on 2 brand new drives, bought from two separate vendors, the likelihood something is wrong with the drive itself is remote (as well as the fact that the interwebs are full of complaints about the same problem). Plus, I just don't have the patience to do it, I needed the drive NOW!
When he finally asked me if I could reset (i.e. wipe and set it up) my Mac again, that was the last straw. I said something nice, and something not nice, and dropped the call. There is no way I am going to trust a badly written software unlocking the drive, and especially when you look at the stupid reason why the software crashed (see below). So net net, I like the drive, but hate the fact that I can't use the hardware assisted encryption. I will probably resort to another way somehow (haven't figured that out yet). PLUS, Samsung support is horrible; the person was nice, but he was not experienced at all. He was either typing the problem into a knowledge base and saying whatever it said, or talked to another person, and said whatever he said)!!
----- June 30, 2016 Update to the Problem I had and How I fixed it-------------
Out of curiosity, I created a different Mac account on my computer, and the Samsung Application launched fine. So, something in my profile was causing the application to crash. Now, I am a developer so I tend to mess up my profile quite a lot, but for a normal user, I think it shoul dnot happen. BUT, it is still a worrisome issue.
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Now on to the Crash:
For the record: I have a MacBook Pro (Retina, 15-inch, Late 2013), 2 GHz Intel Core i7, 16 GB 1600 MHz DDR3 RAM, Intel Iris Pro Graphics, with the latest OS (El Capitan) on it, and all the updates applied. I have my primary, internal, drive encrypted.
The software crashes with a "Terminating app due to uncaught exception 'NSInvalidArgumentException'.....". Note the "NSInvalidArgumentException", that basically means that this is not a type of an error which happens once in a blue moon, or is hard to figure out. Its just (bleep bleep).
For Samsung's benefit, here is the crash log if you care, and if it helps others out. It is incomplete, because the main error you care about is at the bottom:
Process: T3 Log In Activator for Mac [65830]
Path: /Applications/T3 Log In Activator for Mac.app/Contents/MacOS/T3 Log In Activator for Mac
Identifier: com.srib.T3-Log-In-Activator-for-Mac
Version: 1.3.0 (1.3.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: T3 Log In Activator for Mac [65830]
User ID: 502
Date/Time: 2016-06-16 09:29:25.532 -0700
OS Version: Mac OS X 10.11.5 (15F34)
Report Version: 11
Anonymous UUID: (redacting)
Sleep/Wake UUID: (redacting)
Time Awake Since Boot: 260000 seconds
Time Since Wake: 1300 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'NSConcreteMutableAttributedString addAttribute:value:range:: nil value'
terminating with uncaught exception of type NSException
abort() called
---- JUNE 30, 2016 EDITED TO REMOVE THE IVR FUN I HAD SO REVIEW IS SIMPLER FOR PEOPLE TO READ ------