Top positive review
4.0 out of 5 starsmesh filter started coming apart immediately; newer seller has now replaced items
Reviewed in the United States on February 23, 2020
I bought the 3-piece filter set. Tried them all initially. The mesh one started coming apart at the solder points immediately, within the first couple uses.
There are 12 solder points on the mesh filter. Initially 2-3 broke apart. But I soon decided I liked the Ultra-fine filter the best and was only going to be using that one.
Unfortunately, the Ultra-fine went missing in the kitchen one day and hasn't been seen since. So I started using the mesh one again.
In a short time, the solder points continued to break apart. Now 8 of the 12 points are broken, so the filter is being held together by only the remaining 4.
I decided to contact the seller, E3 Studios, via correct Amazon procedure. They have failed to respond to multiple efforts, so now I am posting a review to let others know of my experience (in terms of both the product and the seller).
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update, 3/5/20:
I tried to update my review and rating last week, but it does not appear to have gone through. Not sure why that would be.
After not hearing back from E3 Studios (the old Seller), I posted a review and tried contacting the new Seller, NolkCo. They did respond quickly and were very nice. Sent me a replacement kit for all three filters, not just the mesh one. So 5 stars for customer service from Nolk.
Hopefully the replacement will last longer; of course that remains to be seen. Since my first effort at updating did not get posted, now I have about a week's use with the replacement. So far, it is holding up well (unlike the original, which had already started breaking apart at this point).
updating my rating from 1 star to 3 stars to reflect NolkCo's great customer service. (still unclear why my earlier efforts to contact E3 Studios went unanswered — and whether or not Corretto, E3, and Nolk are all the same people/company.)
If the replacement mesh filter continues to hold up, I will again update my rating to reflect that.
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update, 5/12/20:
after another 2+ months of use, the replacement mesh filter has continued to hold up. So far not showing any signs of coming apart like the old one did.
changing rating from 3 stars to 4 stars.
