Top positive review
Loved it-excellent customer service from manufacturer
January 10, 2014
I am usually pretty happy with everything I get from Amazon and rarely write reviews. I had to post a review on this. I ordered the first one and it arrived in excellent shape, my husband put it together pretty quickly, looks great and will hold a ton of stuff. We ordered another one a couple weeks later to add more storage space and I was so sad that the top part arrived cracked and chipped. I was thinking how on earth am I ever going to ship this 80#+ beast back to amazon etc etc? I had a thought of calling the manufacturer, Sauder. The 800 # is printed on the instruction booklet. I called them at like 8pm and was directed to go to thier website. People-literally about 5 mouse clicks resulted in Sauder mailing me FREE of charge, Free of hassle a replacement for the top portion that was cracked. I completed the online request on Wed and got confirmation that it had shipped today. I am so impressed with the simplicity of the requesting and receiving the replacement piece I just can't get over it. Nothing is that simple. But this was. So my new replacement piece will arrive in a couple days, and i'll be able to put it together no worries. So just know if you order from here, and your piece happens to be cracked, you can get a replacement piece for free and in short order from Sauder. The thing was packaged very well and our first one arrived w/o a mark! Anyway, just wanted to share--super cute storage piece, looks great, and the customer service from Sauder knocked my socks off!