Amazon.com: Customer reviews: Vitamix Explorian Blender, Professional-Grade, 64 oz. Low-Profile Container, Black

Top positive review

What this is, how it compares, and what specs matter (also black specks, jar recall)

Reviewed in the United States on July 16, 2018

The more research you do, the more questions you may have. Is the 2.2 HP motor better than the 2 HP one, or worse than Blendtec's 3 HP? What of 12 amps vs 11.5? Peak rpm? Black specks? Jar recall?

On the specs (not specks), I've appended a longer answer with details for those who want them, but the short answer is that these numbers as given by manufacturers typically don't matter because they're too vague or don't connect with practical performance. (The power specs in this review should mostly be read as if in scare quotes.)

Vitamix seems to agree, as I'll explain below.

The upshot

What does matter? Real-world experience is the best guide. This blender has the performance of more expensive ones, without the bells and whistles.

My own experience, summarized below, is much like that of others. I've read numerous comparative kitchen tests and hundreds of comments from owners of this and similar blenders, including Blendtecs and Ninjas. The bottom line is that all of the full-size Vitamixes and Blendtecs are amazing. Some prefer one, some the other, some love both. Some think one lasts longer, some the other, both have great warranties. And there are some Ninjas and other brands that may be good alternatives. (I'm trying out a Weston 2.4 HP that works great, with an 8-year warranty but not much of a track record yet.) Chances are you'll be happy with any of the comparable models that have the features you want.

Update November 18 2018: I've been using this daily for four months to make fresh salsa and to clean itself at high speed afterwards, and everything still works as new. Not the most demanding work it can do, but it's been reliable fo far. And the salsa has been great!

Black specks, jar recall

There was once an issue with bits of PTFE (Teflon) showing up in blended food, not dangerous but unappetizing. That was addressed a few years ago and isn't an issue with current new or reconditioned machines.

There is currently a jar recall, but not for the jar that comes with this. (It's for the Ascent/Venturist line.)

Here's what we know about this machine and how it fits in the Vitamix lineup, and what we don't.

Reconditioned

Vitamix has a generous return policy, and there are demo units, so they get a lot of these back with limited or no use. They're inspected and tested, given new container shells (the jar except the blade assembly), new blades if a year old or damaged, new tampers and booklets, and any other part that doesn't perform or look right is replaced with a new part. Then they're sold at a significant discount.

Mine came with a couple small scratches on one of the blades, otherwise looks and performs as new.

The warranty goes down with the price, from 7 years for a new one to 3 years for reconditioned (still a lot).

E310/320

Amazon calls this a reconditioned Explorian E310, but it's actually the E320 configuration according to the Vitamix descriptions of its models. The E320 was originally made exclusively for Costco, so that may be why they aren't calling it that here, but that's what I'll call it.

The E310 and E320 are the entire Explorian line, the no-frills "getting started" part of the Vitamix lineup of full-size workhorses. They occupy the same space as the older 5200, their most popular model over the years, and 5300, another model made for Costco.

Size

The unit I received is a little taller than described at Amazon, just under 17-3/8" with the lid on, 16-3/8" without. It's 7-7/8" wide and 9" deep.

The base is over 9-1/2 pounds, the jar adds over 2-1/2 more.

The cord reaches a little over 4 feet from the back of the base, a few inches more from the side.

Base

The 310 and 320 have what looks in every way to be the same base, though the 310, like the 5200, has the 2.0 HP spec, and the 320, like the 5300, has the 2.2 HP spec. This reconditioned version comes with the 2.2 spec. I don't think it reflects a real difference, as explained below.

The base housing is sturdy plastic, with a lot of substantial metal inside. (To see inside, google vitamix boltr and play the teardown video--if profanity and off-color jokes bother you, turn the sound off. It shows a 5300, basically the same inside as this one. The guy uses it to blend rocks. Really.)

Jar

The E320, like the 5300, has a low-profile 64-ounce jar with 4" blades. The E310 has a 48-ounce jar with 3" blades. The 5200 has a taller 64-ounce jar with 3" blades. The wider low-profile jar may be easier to fit on your counter, while the narrower jars may be easier to use with smaller batches.

The jar is BPA-free plastic. No blender this powerful I'm aware of uses glass.

There are raised markings on the outside for cups/ounces and liters/ml.

The tough rubber lid clamps securely onto the top so it won't come off while in use.

The rubberized handle is very sturdy. I pound on it often (to shake stuff down in the jar--while off the base), and it doesn't complain.

Controls

The basic controls are roughly the same for all the models I've mentioned: on/off, pulse (or high for the 5200), and a dial to control speed. The pricier 750 model adds presets: five buttons for automatic blending programs. Vitamix has an even more automated line, the Ascent or Venturist (Costco) series: their phone app can automatically run 17 preset programs and walk you through hundreds of recipes, and they recognize what size jar you're using and adjust mixing times accordingly. The E320 is fully manual.

People have mentioned some of the knobs feel cheap. The two toggle switches on mine feel high quality, secure and smooth. The variable-speed dial does feel cheap, not so smooth, but it works fine.

Motor, power

It's not clear the "2.2" HP motor is any different from the "2.0" HP one. The only independent test I've found determined that with the same jar/blades and same stuff to blend, both motors operate at the same maximum input wattage and blade rpm. (More at the end of the review.) Vitamix doesn't make much of the difference. Their website says:

"Since all Vitamix blenders are able to perform the same variety of culinary techniques ... you can select a product based on the size you need and the controls you prefer."

Some years ago Vitamix explained why they don't make a higher-HP home blender:

"Higher horsepower motors draw more power and are louder, so we only recommend them for applications that demand continuous processing all day long, e.g. culinary chefs and professionals. Extensive testing has shown that competitors’ 3 horsepower machines [i.e. Blendtecs] will not increase or even match blend performance over Vita-Mix 2 horsepower machines."

Vitamix does make higher-HP professional blenders. I'll include below reasons to think the 2/2.2 HP motor can already push the limits of some kitchen electrical systems.

Asked about performance differences between the "commercial-grade" motor of the 750 and the other 2.2 HP motors, Vitamix told me:

"The only difference between the E320, 5300, and the 7500 is where the product is sold at, as well as very minimal cosmetic differences. The Vitamix Professional Series 750 is different. as it has 5 preset programs on the machine allowing the machine to run for you."

It appears the only performance difference Vitamix thinks matters among those models is the presets.

Other possible differences

The 7500 was advertised as being 40% or 7 dB less loud. It's still very loud, but the E320 and others are apparently noticeably louder.

There are also differences in how vents are structured and other purported cooling advantages for the 7500. If a Vitamix motor gets too hot it shuts itself off and you have to wait 20 or more minutes for it to cool, a hassle, but it never happens for most people. The E320 doesn't have the advanced cooling.

Performance in the kitchen

The E320 makes short work of anything I use it for. Smoothies take under a minute, salsa just a few seconds (though I've started adding salsa ingredients in stages so it takes a few seconds a few times--makes a perfect mix of smooth and chunky). A milkshake took a little over a minute. I've mostly been using the recipes at the website as a guide. There are a lot more there than in the recipe booklet.

It laughs at ice, no problem pulverizing it, no stalling. Smoothies are smooth, no chunks.

Works well at slow speeds too (important for chunky salsa).

Stuff can get stuck away from the blades, especially if it's thick or there's only a little in the jar. The tamper really helps when there's more than a couple cups of stuff. It can be safely used through the lid while the machine is running. If you use smaller amounts you may have to stop and reach in with a spatula, or add something wet. Blendtec doesn't have a tamper but offers a jar and blending programs they and some of their owners claim make it unnecessary. Others say stuff does get stuck sometimes and wish it had one.

You can get smaller jars to use with this, but they're expensive.

This thing can travel across a counter if the load and speed are right, so I keep an eye on it when I have it operating at high speed. Hasn't move more than an inch so far. An uneven load can also shake the jar, but I haven't had any issue with it threatening to come off. The four pegs that keep it in place are almost 1-1/4" tall.

Noise

This blender sounds like a jet taking off when you start low and turn it up to high speed. It gets louder than most of my power tools. Have to yell to talk over it. Fortunately, it's only a minute or so, usually. (I don't heat soup with this, which takes several minutes. It's great for blending some soups, but there are quieter ways to finish heating.)

Cleaning

The instructions say you can clean the jar in the dishwasher, though they say at the website (not about this jar specifically) it can damage jar components. Similarly, Blendtec recommends its "dishwasher safe" jars be hand washed to extend their life. Probably best to usually let it wash itself by filling it halfway with warm water, adding a touch of soap if needed, and turning it on for a minute. That's easy and highly effective.

The blades aren't that sharp, won't cut you, but the points are sharp enough to poke if you don't pay attention. Easy to clean around.

Warranty

Though it's "only" three years, the warranty for this has a couple unusual advantages shared with other Vitamixes and Blendtecs: shipping both ways is covered, and so is wear from normal home use. Most warranties don't cover those.

*

For those who want it, I'm adding some details about the power specs, including why some are useless.

Horsepower

Vitamix says its HP figures are "peak motor output horsepower." That's the maximum power the motor can put out, for how long we don't know, could be as little as a split second, and is likely reached as it starts up or stalls against a load it can't move. It's not a useful measure of how much power the motor can deliver continuously while blending.

Further, it's the motor's output, not the power at the blades, so it may have been measured without blades and cooling fan attached.

Further, the power of a motor varies a lot according to the kind of load it's working on and the speed it's operating at.

Similarly, Blendtec has a footnote on some of its webpages that says (in all caps), "Peak horsepower (PHP) does not denote the operational horsepower of a blender but rather the horsepower output of a motor, including the motor's inertial contribution, achieved in laboratory testing. In actual use, Blendtec motors do not operate at the peak horsepower shown."

Amps, and more on horsepower

Some try to infer power from the amperage rating claimed for a motor. The rated amps multiplied by the voltage should give a rough upper limit on the continuous power of a motor. But it's a measure of power going in, not power passed along to the blades, which may be much lower and vary a lot for different loads and speeds.

We can also wonder how much we should read into the amperage ratings even for input. Vitamix says the E320 is 12 amps in the manual, but the sticker on the back says 11.5--the same number as for the 2.2 HP 5300 and the 2 HP motors. Blendtec claims 13 amps for its 3 HP motors, 15 for its 3.8 HP. By electrical code the latter would need its own dedicated circuit, as most homes have 15-amp circuits, but nothing is mentioned in the manual. So do they really think it calls for a 15-amp rating? Weston, a brand owned by Hamilton Beach that claims 12.5 amps, says their measure is based on an optional configuration: "The blender as provided may draw significantly less power."

One intrepid reviewer, Adam at joyofblending, actually tested some Vitamixes and found that with the same jar/blades and heavy load to blend, the 2 and 2.2 HP motors both maxed out at 1600 watts input, 13.3 amps, though I don't for how long.

Adam did a tougher series of tests on a 7500 that saw input go up to 2050 watts, requiring about 17 amps for ten seconds at a time. His tests indicated the 2.2 HP motor was able to produce 1.9 HP at the blades over ten seconds. That's actually quite impressive, and probably getting close to practical limits of many kitchen electrical systems, which usually have several devices per 15-amp circuit. (A 15-amp circuit can easily handle 17 amps for ten seconds, but he did overload his power strip once while doing these tests.)

RPM

How about rpm? There too the figures commonly cited aren't what they seem. It's widely reported based on an old claim from Vitamix that the blades of the 5200 and other 2 HP models turn at up to 37,000 rpm, which would mean the tips of the blades were moving at 330 mph. That's very different from the claim that's currently on the 5200 box, that they move up to 240 mph. That would work out to under 27,000 rpm.

Adam at joyofblending tested this too, and the actual highest rpm for the 5200 was closer to the latter figure, 28,500, or 254 mph. He theorized that the 37,000 figure was the rpm of the motor without blade and fan attached.

He also tested the 7500 and 750, which should be the same as the E320. They turned their larger 4" blades at 22,700 rpm, or 270 mph.

Blendtec, by the way, claims 28,000 rpm and 310 mph, and in some places 29,512 rpm, though I haven't seen those claims tested.

The problem with all of those rpm claims and measures is that they're about free spinning, not blending. Vitamix does claim at an obscure part of its website that the 7500 turns at 16,000 rpm with a heavy load (1380 watts worth). Adam measured up to 12,000 rpm in a test using 3.5 cups of hummus, so about half the free-spinning speed. Only rpm measures of this kind could be useful in evaluating and comparing blenders for practical use.

But just seeing how well they blend the hummus, and whatever else, is still the best test.

1,762 people found this helpful

Top critical review

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David

Possible 🍋? I'll update after replacement.

Reviewed in the United States on December 4, 2018

Soooo... I've had a cheap $15 blender from Walmart for years. I make super thick, peanut butter and frozen banana, smoothies. I have tried to kill that cheap blender but it just won't die. However, it also requires me to stop, stir and start the blender again and again to mix everything up.
I finally decided to buy the Vitamix blender that costs 15x that of my cheapo blender and to be honest, I was expecting 15x the power and ease of use.

Instead, it only feels about 2x more powerful, and if it wasn't for the tamper, it would be just as frustrating to use.

Basically I'm just meh about it.

I filled it up about 2/3rds with potatoes and milk, like I've done in my food processor, and turned it on. It did well for about 10 seconds and then stopped by itself.

I had overheated the unit!

I had to wait about 2 minutes before it would turn on again with the same results. My whole family was there and was as shocked as I was. I understand it's got thermal protection to prevent the motor from over heating, but that seemed waaaay too fast for it to go into thermal overload protection.
My cheap blender will start smelling burnt after a minute of blending, but it just keeps chugging along. This one smelled burnt after a few seconds and shut off.

Also, the variable speed doesn't do any good past level 7. From level 1-7 you can hear the motor increasing about every 1/2 step of a level, but after 7 it doesn't go any higher. I can turn the dial back and forth between 10-7 and there is no increase or decrease in rpms.

All in all it's been a little disappointing. If all you want to do with it is make liquidy drinks, then you shouldn't have any problem, but most blenders can do that.
If you want to make thicker things then you might want to look elsewhere.

I'm going to return this one and get another in case this is a lemon (it was reconditioned, but looked new out of the box).

Update on the replacement blender:
So this new blender is the same. The dial stops adjusting power around the 7-8 mark on the dial and smells like it's burning. I'm going to make some hummus with it and if it can handle that, then I guess we'll keep it, but just not put anything thicker in it.

Still not super happy with the quality. Doesn't feel like a $200 blender.

(2 month update)
So, I've made hummus with it, lots of smoothies, and I can say it's grown on me. It hasn't had any problem with overheating/shutting off, though it did start to cook my hummus while I was making it. It's still too expensive at $249, but if you can get one for $150 or less, then I'd say it's probably the best you'll find in that price range. Can't speak to longevity, but Vitamix has a good track record. I also enjoy the easy clean container and lid. Everything comes off of it really easily.

194 people found this helpful

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From the United States

Graceluo

Machine broken

Reviewed in the United States on December 4, 2018

Color: BlackStyle: BlenderVerified Purchase

I just received the product today however the machine has been broken like the photo I provided. Please advise how to deal with this issue?

126 people found this helpful

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Sarah

Broke in 4 months!

Reviewed in the United States on March 13, 2019

Color: BlackStyle: BlenderVerified Purchase

I got this blender in August and used it minimally (avg 2 times per week) for smoothies and soups. After about four months (frustratingly, now outside of the 90 day warranty window) the drive socket cracked in half, and now the blender is useless. What a waste of money.

59 people found this helpful

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EVITA HUAPAYA

Refurbished still seem to have issues.

Reviewed in the United States on November 25, 2018

Color: BlackStyle: BlenderVerified Purchase

I bought this model and had it replaced, both models have a subtle smell of burning motor/rubber and the Pulse button does not do anything. They also had a motor type sound that would come on and off in blending. Things seemed to blend ok but the refurbished still shows some issues.

42 people found this helpful

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Suzanne

Very disappointing

Reviewed in the United States on August 26, 2018

Color: BlackStyle: BlenderVerified Purchase

I have had this product for only one month and it has broken already, with only minimal use.

41 people found this helpful

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timothy

Do NOT buy refurbished!!!

Reviewed in the United States on April 27, 2019

Color: BlackStyle: BlenderVerified Purchase

This was "refurbished"?? It hardly worked at all! I bought this for my daughter who used one all the time at her friend's house. When we tried to make a smoothie with ice in it it barely moved. She knew it was not working at all, and it seemed lame to me even though I had never used one. It has less power than our older normal blender. I'm sure New and functioning ones are great, but I would not pay full price for one. I bought a Ninja at Costco for 1\4 of the price of a new Vitamix and it works great! Even if it doesn't last as long I can but 4 Ninjas for the price of 1 Vitamix.

20 people found this helpful

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John Ellson

20 Sec blender

Reviewed in the United States on September 3, 2020

Color: BlackStyle: BlenderVerified Purchase

Worked for about 20 seconds.

15 people found this helpful

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Texan23

Headed for the Dumpster

Reviewed in the United States on March 25, 2019

Color: BlackStyle: BlenderVerified Purchase

Strongly suggest you avoid this. Wanted the shorter unit for my RV and replaced my original taller one. Seriously regret it. Usually have good luck with refurbished stuff, but not this time. Extremely high noise and vibration. Hate using it. Like KitchenAid, this is the last gasp of 1950s technology, and it's time to look elsewhere.

19 people found this helpful

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braingamer47

Broken in Under a Month

Reviewed in the United States on August 5, 2019

Color: BlackStyle: BlenderVerified Purchase

Overall it worked adequately for the three weeks it (sporadically) worked, but it broke very quickly after only 2 small, less than half pitchers, of margaritas, and about 2 dozen smoothies. Small amounts of frozen berries and ice were the hardest things we put in it.

The Pros:
Self cleaning gets most of the dirt.

The Cons:
Very loud at anything higher than medium, not great for an apartment complex or sleeping roommates.
Broke in under a month (motor turns, blades do not).
Doesn't blend up small, or large, seeds very well. Seedy smoothies are not great.
Wastes a lot of water and ice to make crushed ice the way they recommend. Crushed ice is mediocre quality. You either get quick melting or extra chunky.

It didn't last long enough to test it for other things. Overall very displeased, have gotten similar quality from yard sale and $20 Walmart blenders for hundreds of dollars less. I have contacted Vitamix to see if I need to return through them or Amazon. I am guessing the latter will be better. Vitamix also screwed up my original 3 year warranty, having it expire the same month and year of purchase. Luckily that was resolved before it quit blending completely the very next month.

11 people found this helpful

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Overpriced blender

Reviewed in the United States on March 24, 2019

Color: BlackStyle: BlenderVerified Purchase

Quite disappointing to have this at the moment. First the machine keeps turning off past level 4 power. Doesn’t purée the fruits like my friends vitamix bought at Costco. Sent it in for warranty but came back pretty much the same. One use causes a burning plastic smell which makes me feel like it’s gonna blow up. It works good as my ninja juicer.

11 people found this helpful

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Prolific (but disappointed) Consumer

Overpriced and Underperforming

Reviewed in the United States on September 25, 2020

Color: RedStyle: BlenderVerified Purchase

I paid this much for what should be a fairly high performance blender? It has consistently failed to fully blend fresh fruit. This includes strawberries, mangoes, or peaches. Regardless of the setting, it consistently leaves small chunks of fruit. I have experimented with different settings, including pulsing, and the amount of run time. The size of the unblended fruit is not large, but they are large enough to require chewing. This is not my idea of a premium level blender. I never had a similar problem with the old Oster beehive. I will say that it does an excellent job when making a smoothie with juice or premium mix, small cubes, and perhaps a banana. Caveat emptor with this one.

3 people found this helpful

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