Amazon.com: Customer reviews: EVGA Nu Audio Card, 712-P1-AN01-KR, Lifelike Audio, PCIe, RGB LED, Designed with Audio Note
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  • EVGA Nu Audio Card, 712-P1-AN01-KR, Lifelike Audio, PCIe, RGB LED,...
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Customer reviews

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EVGA Nu Audio Card, 712-P1-AN01-KR, Lifelike Audio, PCIe, RGB LED, Designed with Audio Note

EVGA Nu Audio Card, 712-P1-AN01-KR, Lifelike Audio, PCIe, RGB LED, Designed with Audio Note

byEVGA
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Top positive review

All positive reviews›
Paul R.
5.0 out of 5 starsHad to "jack up" my old system; put a new system in its place, but eventually it all worked out!
Reviewed in the United States ๐Ÿ‡บ๐Ÿ‡ธ on April 10, 2019
Disclaimer: I went ahead and bought this EVGA NU Audio card without seeing and reading any reviews because NONE had been submitted prior (since it was a totally brand new product (which I was always taught growing up to NEVER buy the first of anything produced)), so I was truly taking a chance, but reverted back to YOLO (You Only Live Once); so what the heck, I went for it!

I bought this sound card to replace my onboard Realtek audio card that had stopped working, most likely from being mishandled by the military's genius packaging and moving companies that are contracted to pack up, move, and store military personnel (and family's) household goods. I'm a retired and disabled combat veteran, so upon receiving my HHGs after they were in storage in a warehouse for over a year and a half, the sound card no longer worked, the video card was broken (No video), and the front cover to the case was cracked and broken as well. So, I set off to repair my old, dated, antiquated computer, of which had Windows 7 as the Operating System (OS). I took the computer case apart, super-glued the cracked and broken clips/ pieces back together, and snapped them back into place. I then went on EVGA's website and ordered a new video card; this being the 2nd video card that I had purchased from them as I was entirely satisfied with the previous one (the video card that was in the computer currently), which was bounced/ thrown around by the military's expertly contracted and oh so gentle moving companies (a bit of sarcasm there, if you are not able to detect it).

After receiving the EVGA video card (I believe it was the EVGA Novia 2500 or something like that, I can't accurately remember at this point), I installed it and I had great video once again.

Then, to beat all, I ran into another problem; NO. SOUND. AT. ALL. My onboard Realtek audio card had $hipped the bed (should I state again), most likely as a direct result of the military's oh so careful and gentle moving contractors that they hire to move us guys that sign/signed/have signed a blank check (with our lives) for this great country for which we go to war and for which would die.

So, I began looking for an audio card.....I trusted the EVGA products; they had worked well enough for me before, so I went back to their website, and low and behold, they had an audio card on there! So, I went to Amazon, bought this NU Audio card of which had 0 reviews and totally placed my trust in EVGA, AGAIN! Little did I know that once receiving the $250 card, EVGA would NOT have the drivers for a 32 bit Windows 7 OS for which to download. HOPELESSNESS!!

I sent an email to EVGA's customer service about the issue and first received a response that EVGA would NOT be producing a 32 bit Windows 7 OS driver to download; I felt totally hopeless at this point, as you can probably imagine! Not being programmed to take "NO" for an answer, I emailed EVGA's customer service AGAIN and restated the problem and told them what I had been told in the previous reply. I received a better, more pleasing and hopeful message back; I never should have been told what I was told prior and that EVGA WOULD be creating a 32 bit Windows 7 OS driver, BUT did not know how long it would be until it was created and distributed via their website, nor was any estimated time frame given for when the driver would be available for download. Again, hopelessness!

After attempting to troubleshoot, experiment, and play around with powering down/ up, pulling different cards, placing different cards in different locations/ slots inside my computer, and basically doing everything in my power that I knew to do with the different cards and options that I had available to me in my computer at this time, I then decided that the level of expertise that I required was at a local computer shop that had worked on my sister's computers one time before. So I took it to them, they convinced me to upgrade to a whole new computer.....so $560 later, I have this new computer built around this 1 single EVGA NU Audio card. It works great though, with all of the "bells and whistles" of changing colors of light as it plays heavenly sounds that only Jesus Christ himself should have the pleasure of jamming out to!

So, to sum up everything above, I went through Hell to get to Heaven and am enjoying every bit of sound that comes out of the EVGA NU Audio sound card!! I would highly recommend it!! It took me on a heavenly ride to a brand new computer, of which need to be upgraded 5 years ago!
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6 people found this helpful

Top critical review

All critical reviews›
Rusty Shackleford
1.0 out of 5 starsOverpriced and bad QA, but terrific sound
Reviewed in the United States ๐Ÿ‡บ๐Ÿ‡ธ on November 18, 2019
The sound quality is great, my Logitech 250w 2.1 speaker system never sounded so great, I had an ASUS DSX which I replaced because its drivers cause so many random sound issues and ASUS, being the garbage company they are haven't updated the drivers in years.

Games, movies and music, the sound quality is first rate. On this basis only it is a 5 star card.

The bad part is the QA is abysmal, but at least EVGA has the best CS in the industry and it is not even close.

The first one arrived DOA, I installed it and my computer would not power on. I called EVGA and very quickly determined that it was simply dead. I exchanged it with Amazon. Well this one seemed to cause my EVGA 850G power supply to pop and smoke. I said seemed because I think the PS was dying on its own in hindsight. Luckily the PS has a 7 year warranty and got a brand new replacement with no hassles. I still had the sound card and I tried my luck, it works as advertised, I was afraid I would have to return this one and go get a Creative card.

I am downgrading it for lack of Linux drivers. With Steam and GoG substantially growing their Linux support and Windows 7 losing support from MS, making Windows 10 the only and a poor option for gamers that want to control their computers(i.e. all of them) and not get spied on, this is a massive disappointment and shows shortsightedness from EVGA. OpenSuse can see the card but nothing I have tried has produced sound. For me it is not that big of a deal since I only develop on Linux and it is easy enough to switch to the motherboard onboard sound, which is not comparable but I only play music at a low volume as background noise when I am programming.

The price also seems high given what the card is, you can buy cards from Creative Labs and elsewhere with comparable sound and support for a surround sound system and other features that are cheaper. I bought it simply for the superior CS and it specializes in my speaker setup.

Add: Driver support is fairly poor. The latest drivers are abysmal, not quite ASUS levels but it seems to be moving in that direction. Sound often stops working on sleep, especially when sound when playing when it sleeps. Sometimes it is because the bit rate is reset to 44K and for some reason sound won't play at that rate so resetting it to 192K will fix it. Sometimes reinstalling the drivers is the only thing that will fix it so I reverted to older drivers.

Edit: The newer drivers cause a different weird issue on sleep. When waking the sound is muffled and a very low volume. Randomly changing settings in the Nu Audio control panel fixes it. I am not sure if it is a driver or windows issue as both seem to have no existing QA.

Edit 2: A few months later and attempts on their message boards and contacting them directly had a few minor BIOS tweaks, it is sort of solved. If I even think of adjusting my music player's EQ the problem comes back.

Apparently, there are no plans for future drivers, because I specifically asked that question in the support ticket and they ignored it. It has been almost 6 months(today is Aug 30, 2020) since they have updated the driver.

Edit: They actually did update the drivers and the problem is more or less fixed, not perfect but when it goes haywire, which is much less often, fiddling with the control panels works quickly. I will be afraid to update drivers in the unlikely event that they update it again. It is a shame that the card doesn't live up to its potential, a few month in QA before release probably would have solved most of the issues listed in these reviews and if that had happened it would flat-out be the best card on the market. I don't know why hardware companies consistently cut corners and then act surprised that it burned them. In the next year, I will be building a new computer and for the first time in about 10 years I am researching other companies(not ASUS of course) mobos and video cards. EVGA is not on my do not buy from list, but they are getting close.

This is the first time I have ever regretted buying something from EVGA, I hope that is not a look into their future. At least the CS was still good but I should have saved $100 and gotten a nice Soundblaster card.

More edits: After a few years of dealing with this, EVGA finally replaced it. Turns out that the card and its drivers are garbage. To make matter worse, to cross-ship they charged an inflated price($200) PLUS and additional $200. Granted, it is refundable, but it just shows that EVGA is heading to the garbage heap to live with companies like ASUS. .

It is the device and/or drivers as my problem persisted with two units and on two machines.

It has been nearly two years since they have updated the broken drivers.

Sadly, this is a true 1 star audio card.
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2 people found this helpful

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From the United States

Rusty Shackleford
1.0 out of 5 stars Overpriced and bad QA, but terrific sound
Reviewed in the United States ๐Ÿ‡บ๐Ÿ‡ธ on November 18, 2019
Verified Purchase
The sound quality is great, my Logitech 250w 2.1 speaker system never sounded so great, I had an ASUS DSX which I replaced because its drivers cause so many random sound issues and ASUS, being the garbage company they are haven't updated the drivers in years.

Games, movies and music, the sound quality is first rate. On this basis only it is a 5 star card.

The bad part is the QA is abysmal, but at least EVGA has the best CS in the industry and it is not even close.

The first one arrived DOA, I installed it and my computer would not power on. I called EVGA and very quickly determined that it was simply dead. I exchanged it with Amazon. Well this one seemed to cause my EVGA 850G power supply to pop and smoke. I said seemed because I think the PS was dying on its own in hindsight. Luckily the PS has a 7 year warranty and got a brand new replacement with no hassles. I still had the sound card and I tried my luck, it works as advertised, I was afraid I would have to return this one and go get a Creative card.

I am downgrading it for lack of Linux drivers. With Steam and GoG substantially growing their Linux support and Windows 7 losing support from MS, making Windows 10 the only and a poor option for gamers that want to control their computers(i.e. all of them) and not get spied on, this is a massive disappointment and shows shortsightedness from EVGA. OpenSuse can see the card but nothing I have tried has produced sound. For me it is not that big of a deal since I only develop on Linux and it is easy enough to switch to the motherboard onboard sound, which is not comparable but I only play music at a low volume as background noise when I am programming.

The price also seems high given what the card is, you can buy cards from Creative Labs and elsewhere with comparable sound and support for a surround sound system and other features that are cheaper. I bought it simply for the superior CS and it specializes in my speaker setup.

Add: Driver support is fairly poor. The latest drivers are abysmal, not quite ASUS levels but it seems to be moving in that direction. Sound often stops working on sleep, especially when sound when playing when it sleeps. Sometimes it is because the bit rate is reset to 44K and for some reason sound won't play at that rate so resetting it to 192K will fix it. Sometimes reinstalling the drivers is the only thing that will fix it so I reverted to older drivers.

Edit: The newer drivers cause a different weird issue on sleep. When waking the sound is muffled and a very low volume. Randomly changing settings in the Nu Audio control panel fixes it. I am not sure if it is a driver or windows issue as both seem to have no existing QA.

Edit 2: A few months later and attempts on their message boards and contacting them directly had a few minor BIOS tweaks, it is sort of solved. If I even think of adjusting my music player's EQ the problem comes back.

Apparently, there are no plans for future drivers, because I specifically asked that question in the support ticket and they ignored it. It has been almost 6 months(today is Aug 30, 2020) since they have updated the driver.

Edit: They actually did update the drivers and the problem is more or less fixed, not perfect but when it goes haywire, which is much less often, fiddling with the control panels works quickly. I will be afraid to update drivers in the unlikely event that they update it again. It is a shame that the card doesn't live up to its potential, a few month in QA before release probably would have solved most of the issues listed in these reviews and if that had happened it would flat-out be the best card on the market. I don't know why hardware companies consistently cut corners and then act surprised that it burned them. In the next year, I will be building a new computer and for the first time in about 10 years I am researching other companies(not ASUS of course) mobos and video cards. EVGA is not on my do not buy from list, but they are getting close.

This is the first time I have ever regretted buying something from EVGA, I hope that is not a look into their future. At least the CS was still good but I should have saved $100 and gotten a nice Soundblaster card.

More edits: After a few years of dealing with this, EVGA finally replaced it. Turns out that the card and its drivers are garbage. To make matter worse, to cross-ship they charged an inflated price($200) PLUS and additional $200. Granted, it is refundable, but it just shows that EVGA is heading to the garbage heap to live with companies like ASUS. .

It is the device and/or drivers as my problem persisted with two units and on two machines.

It has been nearly two years since they have updated the broken drivers.

Sadly, this is a true 1 star audio card.
2 people found this helpful
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Nekomancer
1.0 out of 5 stars It's Smokinnnnn. Seriously though.
Reviewed in the United States ๐Ÿ‡บ๐Ÿ‡ธ on February 11, 2019
Verified Purchase
The media could not be loaded.
 So I got this card thinking it might be an upgrade from my Creative Zx soundblaster. I love EVGA, their customer service is the best in the PC component industry. However this card basically fried itself when I plugged it in. I took every possible precaution when installing it, turning off the pc/unplugging everything/taking out the gpu that was in the way/taking out the creative sound card/ gently putting the evga card into my brand new pc mobo, connecting it with the brand new EVGA power supply, closing the case, plugging back everything, turning the switch on the back of the power supply on then turning on the computer etc.

But right away I smelled what I can only describe as $250 bucks going up in smoke, and shut down my computer, unplugged everything, and opened the case. But by the time I opened the case I didn't see any smoke.

So I plugged it all back in, turned on the computer, and this time turned on my cam video phone because it magnifies everything in a bright light. Sure enough I could see smoke coming out of the card.

My first thought was oh crap I hope the mobo didn't fry that PCI slot. but after I turned it all down and put the creative soundblaster card in and hooked it up with the same audio cable everything was working fine.

So I contacted EVGA and was like, "So hey guys my card set on fire." and they were like "Hmm. That's not good." And I was like "Yeah, here's a video." and that conversation went on for about thirty minutes, during which time the very nice CS man asked me about the PSU I was using. I showed him pictures to confirm it was a brand new EVGA powersupply I Had just bought from amazon, and that the sata cables were the correct cables, and that the sata cable I had been reconnected to SSD and blu ray and they were working fine. I asked them if they wanted me to send them the card, as I like EVGA and wouldn't mind waiting for a replacement. But he said just go through Amazon because they will get the card eventually since it's defective (and smells like burnt hopes and dreams).

But as much as I love EVGA, and will continue to buy their products in the future, including buying a new one of these cards and returning this defective one to Amazon - at this moment I really can't recommend a product when there is a chance, however infinitesimal, that defective units are being sold that might cause fires in peoples expensive cases.

I will, however, update my review with what I think of the replacement card, when I return this one and get that one. So... Cross your fingers and check back later maybe :)
136 people found this helpful
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Kenji Kikawada
1.0 out of 5 stars A mountain of issues; not worth the headache. Pro version died after 9 months.
Reviewed in the United States ๐Ÿ‡บ๐Ÿ‡ธ on November 15, 2021
Verified Purchase
As soon as I got this card I was plagued with one issue after another until I decided to just return the card out of frustration.

The first issue I encountered was frequent half-second or so dropouts of sound whenever I was playing a game. I was eventually able to fix this by forcing my PCIe slots in the BIOS from Gen 4 to Gen 3. So it's a compatibility problem, but I'm not sure if it's the motherboard or the sound card.

After I got that solved I started getting static noise (EMI) whenever my GPU was in use and I had a microphone plugged in. The sound quality is great (much better than my motherboard's onboard audio) when the thing works, but this card is unusable in this state.

Update: After my bad experience with the standard version of this card I decided to try my luck on the Pro version. It's more expensive and high quality (and it has a backplate which should help with EMI) so it should be better right? Boy was I wrong. The card worked great for about 9 months, until it stopped working.

It started when the Line-In stopped functioning out of the blue. I have a mini mixer with a Switch and a music player plugged into it which I plug into the Line-In so I can get audio from them into my headphones without unplugging them from my PC. It worked great until it stopped. I didn't think much of it since I haven't been using my Switch. Then just recently the rest of the ports went kaput. Troubleshooting made me determine the card is dead. Great, I'm stuck with a $300+ paperweight. My only option is to RMA this thing for a replacement and try to sell it secondhand. An external DAC+amp is probably a better solution than this entire product line.
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Steven Robb
1.0 out of 5 stars Buy if you are into blue screens and BIOS problems
Reviewed in the United States ๐Ÿ‡บ๐Ÿ‡ธ on July 19, 2020
Verified Purchase
With every month that Microsoft updated Windows 10, my beloved Creative X-Fi Titanium HD was becoming more difficult to work around as Creative had deemed it end of life and stopped updating the drivers. I wanted to sound card that gave me the same outputs of the X-Fi so I went with this card over the ASUS (HUGE, HUGE mistake).

Early on the folks at eVGA recognized their drivers were dumpster fires, and worked on it pretty well with the community, so I bought this card but held off installing. With the recent 2004 build of W10 it wasn't going to push to me without pulling the sound card, and that song & dance was getting old so I decided to install this card. First there was the terrible install path with the driver bundle, the the BIOS flash that went wrong on the card and then it was just a steady stream of blue screens. I decided I'd lean into the card after many people had said it was fine on their forums, and did a clean install of W10/2004, after it was all happy I put in the eVGA Nu Audio card and...blue screen. Immediately. No matter what I did, it would blue screen, upon shutdown and yanking that card the computer would boot just fine.

I'm sure this card works for others, but for me it's been an exercise in frustration. I had tried to purchase the ASUS card from Amazon, and it got lost in the mail so I'll end up going that route again. It's a shame as it looks like this card is feature rich with quality sound but I'm just not going to continue to mess with this card.

For whatever it's worth, my setup is:
Intel i9-7900x
MSI x299 Carbon Pro
64gb Corsair Vengeance Pro RGB
ASUS GeForce 1080ti
2 people found this helpful
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Dominic
1.0 out of 5 stars Don't put this in a modern PC
Reviewed in the United States ๐Ÿ‡บ๐Ÿ‡ธ on April 16, 2020
Verified Purchase
Do not buy this card if you game on your PC.

The sound card is very sensitive to other components in a PC, even components also made by EVGA. I have an EVGA RTX GPU in my system and the Nu Audio sound card picks up significant interference from it when under any kind of load such as... say gaming. Considering the sound card is marketed as "lifelike gaming", the people who made the card probably have some form of tinnitus. I contacted EVGA support concerning it and said that the card was not fit for purpose so they linked me to an RMA page on which I stated clearly that I wanted a refund. Got the RMA approved, paid about $30 to get it shipped (as EVGA don't cover RMA shipping costs) only to receive an email a week later saying a package from EVGA was on it's way. Turns out EVGA don't accept refunds for it and just sent me a 'replacement' for the sound card... which has the same issues. So I paid $30 in shipping with the expectation I would get the initial purchase cost back only to have an identical item sent right back to me. I've had other issues with EVGA support concerning obnoxious levels of coil whine on the aforementioned RTX GPU so I don't think there's any hope. Currently trying to sell it to someone else (at a loss) because I sure as hell don't want it.
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theadam
1.0 out of 5 stars Sold me a refurbished card described as new that didn't work. So No Warranty.
Reviewed in the United States ๐Ÿ‡บ๐Ÿ‡ธ on May 31, 2022
Verified Purchase
These guys are just plain crooks. First, they are selling refurbished products as new. Second, the product wasn't even tested. The way I found it was a refurb was because I went to the manufacturer when the product didn't work and they took its serial number and told me it was a refurb without a warranty.
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TheodoreJAM
1.0 out of 5 stars This product is a complete, unusable disaster for most consumer non-gaming computers.
Reviewed in the United States ๐Ÿ‡บ๐Ÿ‡ธ on December 18, 2020
Verified Purchase
The company completely MISREPRESENTS this product as a high-end audio PC solution. After hours of frustration and calling tech support, I learned that unless you are using a gaming computer with custom power supply with multiple SATA output plugs IT WILL NOT WORK. Splitter cables will not solve the problem. NOWHERE on the website or Amazon is this disclosed before purchase; searching blogs from the EVGA website reveals numerous customers with HP and other brands (mine is Lenovo) have found the same thing. Also, their idiotic software creates an endless and possibly dangerous loop of recommending disconnecting and reconnecting the card in order to complete installation. Tech support informed me that ridiculous prompt was their failed attempt at informing the enc-user that the power supply was inadequate. DO NOT BUY THIS!!!!!!
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Kindle Customer
1.0 out of 5 stars Fire Hazard
Reviewed in the United States ๐Ÿ‡บ๐Ÿ‡ธ on December 28, 2020
Verified Purchase
Upon installation, smoke immediately came out. Fortunately, the case was still open, enabling me to see what was happening. Power was turned off right away but this already fried my motherboard. Now I have to rebuild the PC.
I should mention that I had purchased the same audio card several months prior and everything was fine.
This is the first time that I've even seen anything like this. But apparently, someone else had posted on Amazon the same experience. I'd leave it up to EVGA to comment on their QA process.
While I'm so glad that a fire was averted, I'm very disappointed, not to mention the cost of rebuilding the PC.
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umer farooq
1.0 out of 5 stars A Major Audio Drop out/Cutt off issue in the EVGA NU Card
Reviewed in the United States ๐Ÿ‡บ๐Ÿ‡ธ on July 9, 2020
Verified Purchase
First it sound perfect but later on like after 10min there audio starts to stutter , slows done the system and stutter the videos.
while playing music the audio just drops out or cut.
Very unpleasent situation
Games do the same earlier they were not doing but now after updating the latest drivers it started to appear
i read on forums many people facing same issue. so from reading there i upgraded everything in my system including windows, mobo drivers, audio card drivers and other peripherals like smsung magician
nothing solved this issue so its definately hardware issue and im returning the item

This thing has now completely prevented me from buying EVGA stuff
.Make sure to read EVGA forums before buying this .
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Christopher A.
1.0 out of 5 stars EVGA NU Card Drivers NOT Installing
Reviewed in the United States ๐Ÿ‡บ๐Ÿ‡ธ on February 20, 2021
Verified Purchase
The EVGA NU Card is a great looking Audio Card and that is where it ends......I have tried everything that I know to install the drivers for the card, however simply will not install. I spent time with EVGA tech support and they were clueless regarding the reason why the drivers would not install.....however since reviewing online, I am not the only one to experience the same issues. "You need to disconnect and reconnect your device" SERIOUSLY!!!!!!!!!!!! And that didn't even work....that is enough for myself, absolutely NO MORE EVGA products.
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