Amazon.com: Customer reviews: ASURION 4 Year Office Equipment Protection Plan with Tech Support $300-349.99
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  • ASURION 4 Year Office Equipment Protection Plan with Tech Support...
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  • Customer reviews

Customer reviews

4.6 out of 5 stars
4.6 out of 5
2,729 global ratings
5 star
81%
4 star
8%
3 star
4%
2 star
1%
1 star
5%
ASURION 4 Year Office Equipment Protection Plan with Tech Support $300-349.99

ASURION 4 Year Office Equipment Protection Plan with Tech Support $300-349.99

byASURION
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Top positive review

All positive reviews›
Robert E. Story
4.0 out of 5 starsProcedures should be different when you don't have a printer to print shipping label
Reviewed in the United States 🇺🇸 on September 5, 2022
It would have been nice to know that asurion would not provide a container for shipping the printer back to them when it went bad as I would have saved the box containing the printer. I had to purchase a box and pay for a shipping label hence I did not have a printer available to print a return shipping label. The first agent I spoke with indicated they would be sending me a container with a shipping label but when I got the email from Asurion, the instructions were quite the opposite. Once they received the printer, my claim was settled quickly and that is the main reason I gave them 4 stars.
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One person found this helpful

Top critical review

All critical reviews›
Scott22
1.0 out of 5 starsWaste of Money
Reviewed in the United States 🇺🇸 on November 11, 2020
The modem I use for Xfinity does not work as well as it should, and Asurion wants me to ship it to them which would leave me with no modem to use. Since they don't take calls on weekends, and their chat is only virtual, I left a message but never got a response. I ended up buying a new modem, and will consider the wasted purchase of an extended warranty a learning experience.
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13 people found this helpful

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From the United States

Robert E. Story
4.0 out of 5 stars Procedures should be different when you don't have a printer to print shipping label
Reviewed in the United States 🇺🇸 on September 5, 2022
Verified Purchase
It would have been nice to know that asurion would not provide a container for shipping the printer back to them when it went bad as I would have saved the box containing the printer. I had to purchase a box and pay for a shipping label hence I did not have a printer available to print a return shipping label. The first agent I spoke with indicated they would be sending me a container with a shipping label but when I got the email from Asurion, the instructions were quite the opposite. Once they received the printer, my claim was settled quickly and that is the main reason I gave them 4 stars.
One person found this helpful
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Nancy
5.0 out of 5 stars Didn't use. Returned the warranted products.
Reviewed in the United States 🇺🇸 on September 18, 2022
Verified Purchase
This warranty sounded great! I just ended up returning the products so I had no need for the warrantees.
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Amazon Customer
5.0 out of 5 stars Asurion is a must! Maytronics power supply
Reviewed in the United States 🇺🇸 on July 30, 2022
Verified Purchase
I got this warranty when I bought my Maytronics pool cleaner. So happy I did! My warranty that came with cleaner had expired a year earlier and my power supply box went out. Asurion took care of me and I was absolutely amazed at how easy and quickly they received it and had back to me. All within a week!!! That’s right and I will always get the extra. Thank you so much Asurion!
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Wired Right
5.0 out of 5 stars Easiest protection plan I have ever had to use!
Reviewed in the United States 🇺🇸 on July 27, 2022
Verified Purchase
This was such a smooth, stress free experience. I have gotten a few of their protection plans and this was the first time I had to use one. I will definitely not debate getting the protection plan on further amazon purchases. My printer was having issues and all I did was fill out a form online and they sent everything to me and communicated throughout and shipped it back all fixed. Super easy!
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Jack brandenburg
5.0 out of 5 stars insurance
Reviewed in the United States 🇺🇸 on August 21, 2022
Verified Purchase
good product
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SK
5.0 out of 5 stars 5 star service
Reviewed in the United States 🇺🇸 on August 3, 2022
Verified Purchase
They were very professional and kept me up to date. Definitely glad I have all my purchases covered by asurian.
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Erndawg
5.0 out of 5 stars This saved me Great purchase
Reviewed in the United States 🇺🇸 on July 10, 2022
Verified Purchase
It took NetGear tech support 3 months to troubleshoot my router. By that time their terrible 90 warranty was up.. When I purchased this, I was able to return the NetGear bad router and get a ASUS router that I totally love...
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Amazon Customer
5.0 out of 5 stars Asurion dealt with the problem quickly.
Reviewed in the United States 🇺🇸 on June 22, 2022
Verified Purchase
Asurion received and reviewed the problem part. They took a few days and couldn’t fix-it so it was “beyond repair”. Notified us quickly and sent out a gift card. That’s how business is suppose to work. I had no issues and they deserve the 5 stars. Asurion is 5 stars in my book.!
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JLCombs
5.0 out of 5 stars It’s always worth getting Asurion Insurance on electronics.
Reviewed in the United States 🇺🇸 on July 2, 2022
Verified Purchase
Cuz you never know when you might need it. It’s paid off on a couple of my big ticket items. They make it easy to deal with when a problem arises.
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JP
5.0 out of 5 stars Amazing customer support and updates.
Reviewed in the United States 🇺🇸 on June 21, 2022
Verified Purchase
Customer support was great. After I sent product in for repair, received daily updates. Claim was resolved without any issues. If you are making any purchases that offer Asurion protection please consider the protection plan. It’s 100% worth it.
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