Amazon.com: Customer reviews: ASURION 3 Year Office Equipment Protection Plan with Tech Support $100-124.99
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  • ASURION 3 Year Office Equipment Protection Plan with Tech Support...
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Customer reviews

4.5 out of 5 stars
4.5 out of 5
1,276 global ratings
5 star
78%
4 star
10%
3 star
5%
2 star
1%
1 star
6%
ASURION 3 Year Office Equipment Protection Plan with Tech Support $100-124.99

ASURION 3 Year Office Equipment Protection Plan with Tech Support $100-124.99

byASURION
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Top positive review

All positive reviews›
Antonio Villarreal jr
4.0 out of 5 starsGreat customer service
Reviewed in the United States on September 14, 2022
Very easy to use and great customer service
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Top critical review

All critical reviews›
Charles Taylor
3.0 out of 5 starsCan't deliver on their claims
Reviewed in the United States on August 22, 2022
Asuion claims they'll settle your claim in 72 hours. It's more like 15 days. If thy can't actually handle settling in 3 days they shouldn't set that expectation. I shipped my return on Aug 1. Between them and UPS the package was lost for 8 days. Once delivered it took a further 7 days to send the settlement. After they'd had it for 3 days (A total of 12 days from shipping the return) I contacted support. They said I'd have my settlement in 24 hours. Nope. After another 2 days I again was told "tomorrow. Twice their support said "You'll have your payment in 24 hours." And twice I didn't. Finally in the 16th of Aug they finally sent the payment. An Amazon gift voucher. Not entirely what I was expecting.

They did eventually make good but don't expect a prompt payment. It should be clearer that the payment will be in the form of an Amazon Credit.
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1,276 total ratings, 71 with reviews

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From the United States

Antonio Villarreal jr
4.0 out of 5 stars Great customer service
Reviewed in the United States on September 14, 2022
Verified Purchase
Very easy to use and great customer service
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Pat Erickson
5.0 out of 5 stars Great service
Reviewed in the United States on September 7, 2022
Verified Purchase
I had a little trouble trying to find the right website, but once I found it, my problem was resolved with ease.
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chs1955
5.0 out of 5 stars Order works as promised!!
Reviewed in the United States on September 16, 2022
Verified Purchase
Always great orders and always on time!!
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V
5.0 out of 5 stars Fast and easy
Reviewed in the United States on September 15, 2022
Verified Purchase
Like everything about it!
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Ayeshia James
4.0 out of 5 stars Just incase
Reviewed in the United States on September 2, 2022
Verified Purchase
Love HP products
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smguarnieri
5.0 out of 5 stars Good Purchase
Reviewed in the United States on August 24, 2022
Verified Purchase
Easy to use when the machine breaks. Quick to get your money to you. Always purchase if available.
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Charles Taylor
3.0 out of 5 stars Can't deliver on their claims
Reviewed in the United States on August 22, 2022
Verified Purchase
Asuion claims they'll settle your claim in 72 hours. It's more like 15 days. If thy can't actually handle settling in 3 days they shouldn't set that expectation. I shipped my return on Aug 1. Between them and UPS the package was lost for 8 days. Once delivered it took a further 7 days to send the settlement. After they'd had it for 3 days (A total of 12 days from shipping the return) I contacted support. They said I'd have my settlement in 24 hours. Nope. After another 2 days I again was told "tomorrow. Twice their support said "You'll have your payment in 24 hours." And twice I didn't. Finally in the 16th of Aug they finally sent the payment. An Amazon gift voucher. Not entirely what I was expecting.

They did eventually make good but don't expect a prompt payment. It should be clearer that the payment will be in the form of an Amazon Credit.
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Dan Broussard
4.0 out of 5 stars Great Protection Plan for the price.
Reviewed in the United States on July 12, 2022
Verified Purchase
Great Protection Plan for the Price. I purchased a plan for each new monitor I purchased..
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Nora Wink
5.0 out of 5 stars Printer warranty
Reviewed in the United States on July 19, 2022
Verified Purchase
Very glad to have it offered with the printer I purchased.
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Jose
4.0 out of 5 stars Easy claim filing
Reviewed in the United States on June 8, 2022
Verified Purchase
Quick claim filing….fast processing!
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