Amazon.com: Customer reviews: ASURION 4 Year Office Equipment Protection Plan with Tech Support $125-149.99

Top positive review

GREAT WARRANTY - GRATEFUL CUSTOMER

Reviewed in the United States on July 3, 2019

I purchased a HP printer in October 2017 and purchased the Asurion warranty with it. It stopped working correctly. I contacted Asurion. They sent me a prepaid label to send them my printer and that very same evening I had my credit so I could purchase a new printer. THAT IS SERVICE. So you bet I purchased their warranty with my new printer. Thank you very much.

16 people found this helpful

Top critical review

All critical reviews›

Anne Sullivan

What warranty?

Reviewed in the United States on August 23, 2019

I purchased this warranty for a portable monitor. Today when my monitor did not work (bought in June). I filed a claim on line, only to be told to contact the manufacturer. An hour and a half later, I was no closer to getting help. Amazon finally helped. But this was a waste of money.

48 people found this helpful

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From the United States

Dave

Fast and easy claim

Reviewed in the United States on September 12, 2022

Verified Purchase

It was fast and easy to file a claim. I bought a new product and bought the Asurion policy for it! I have only 1 minor issue with the claim process, though: The item covered by the warranty was my printer--it stopped working. The claim process required me to print the shipping label, which I simply could not do. So, I was forced to pay UPS $2.00 to print a label. Again, a minor issue, but in the future it would be nice if Asurion would provide a digital option for the label so that customers do not incur such an expense.

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Natalie

Best $14 I’ll ever spend!

Reviewed in the United States on September 5, 2022

Verified Purchase

After dealing with printers not lasting longer than one year, I decided to purchase the protection plan for my new printer. Although I had never planned on using it, I’m glad I had it after I started having an issue after less than a year of use. I sent an email to the Asurion team, was sent instructions on how to file a claim, then got sent a return label, and after I dropped off the old printer at UPS, I had a gift card for the amount of the printer. It was super quick and simple, and I will always buy protection for printers from now on.

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Fantastic Replacement Plan

Reviewed in the United States on August 19, 2022

Verified Purchase

I purchased a replacement plan from Asurion for my shredder which ultimately malfunctioned during the warranty period. I filed a claim and it was processed immediately. I returned the shredder with a prepaid label and as soon as UPS scanned it, I received the funds in my Amazon account so I could purchase a new shredder. Easy and fast process and no hassles about the malfunctioning shredder. I am so thankful I bought the warranty and so appreciative of the quick response and resolution to my claim.

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Nat

Hassle free

Reviewed in the United States on August 15, 2022

Verified Purchase

I bought a portable monitor, worked great for almost a year and then just decided to stop connecting to my macbook for no reason. My claim was so easy. Definitely adding this service for all future tech purchases.

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Stewart Dale Spencer

Pleasantly Surprised

Reviewed in the United States on June 14, 2022

Verified Purchase

When my router failed, I reached out to the manufacturer for support. I forgot that I had purchased a 4-yr Asurion plan so I did not go to Asurion for tech support. Fortunately, I was reminded of the plan when I looked up the original order on Amazon. I was checking to see how long I had the device. I had it just over two years. After all attempts to get it working right failed, I submitted the claim to Asurion. It was very easy to do online. I packed it up, attached the shipping label Asurion provided, and took it to the nearby UPS Store. Asurion provided the Amazon gift card by email the next day. I took the time to shop for a different router. I got one that so far is working great and was much less expensive than it would have taken to replace the original with the same device. I did not fail to get another 4-year plan for the new device.

One person found this helpful

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D. Pollard

Great product for my needs.

Reviewed in the United States on August 20, 2022

Verified Purchase

Using for remote work at home from office.

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Amazon Customer

Very easy to work with. They do what they say they will do.

Reviewed in the United States on August 15, 2022

Verified Purchase

Liked every aspect of this company. Easy to contact. They were immediately responsive and accessible.

I recently but another product and insured it with Asurion

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C Simpson

Very customer sensitive!

Reviewed in the United States on July 23, 2022

Verified Purchase

Form start to finish - tech support did all they could to correct the issue then confirmed the printer needed to be replaced. The extended warranty team picked up right where tech support left off with courteous effective service; within 15 minutes I had the return authorization, the unit was packed up and within an hour it was processed to ship back. Well worth the value.

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