Top critical review
If you like good positional audio, quickly run in the opposite direction. Otherwise, rather nice.
Reviewed in the United States on July 25, 2019
My 2-star rating is based on my own personal preferences in a gaming headset. YMMV.
I have a pair of G633s I've been happy with for quite a while. The Dolby 7.1 feature is pretty much always-on when I play games. DTS is also an option, but it's total garbage in comparison, so I never used it. With the former option, audio sources are easily identifiable, and there is an extremely minimal sacrifice in raw sound quality when active. I'd even happily listen to music with it on. The only issues I have with them is that they feel somewhat cheap, make loud creaky plastic noises in my ears when I move my head, and are prone to slipping if I so much as sneeze wrong. The headband is also stupid-narrow, and WILL make a weird-looking dent in your hair after hours of use, which is strong enough to stick around despite all brushing or combing attempts.
Now, to the G Pro X. I was hoping that this would be the perfect marriage of the 633's excellent 7.1 surround quality, and the comfort and build quality of other high-end headsets I have tried.
I am very disappointed.
I'm extra-disappointed, in fact, because I love everything about this headset EXCEPT its positional audio features. It's very comfortable, comes with both pleather and fabric ear cup sets to suit your preference, and will not fall off your head if you look up at your ceiling. Mic quality is excellent and the mixing options available are frankly overkill, but in a good way. Sound quality is crisp, and minute details in music are easy to pick out. Highs are nice, mids are nice, bass is nice, it's all just nice.
Here's where it all falls apart for me.
The G Pro X headset does not feature the choice between Dolby and DTS 7.1 systems. Dolby has been dropped entirely in favor of DTS. Now, you might remember me saying how DTS is a pile of hot garbage. I had hoped they'd made improvements to it when I ordered this headset. Alas, it continues to be garbage. Uncomfortably warm, worryingly moist, pungent (with a smell you can't really place) garbage. Sound quality takes a dramatic turn for the worse, cutting out almost all high frequencies and flattening the experience so it sounds like you're listening to the world through two Pringles cans taped over your ears, without the bottoms removed. Sure, sound direction is easily identifiable, but the price for that is far too steep. It's like cutting out your tongue to cure your sleep apnea. With a box cutter.
"The wrong kid died."
- Me, to DTS Heaphone-X
At the point I discovered the above, I was engrossed enough with the other aspects of this headset's design that I attempted to band-aid the problem with the EQ settings. I thought, I should still be able to bring back the highs to compensate for DTS's absolute trash fire of an implementation, right? No dice. It sounded better, but it merely poked a small hole in the ends of the aforementioned metaphorical Pringles cans. Oh, and it only has five EQ sliders.
Seriously though, put two Pringles cans over your ears and go listen to traffic. You'll understand.
I can't stress enough how bad DTS surround is on this headset.
Somewhat desperate to justify the cash I spent on this thing, I tried to get around it a second time by turning off surround altogether in G Hub (LGS's buggy, clunky successor - LGS would not detect these at all), and trying to install Dolby Atmos for Headphones. With Atmos installed, I went to activate it through Windows, the way you do. Unfortunately, it just couldn't be that easy.
Any spatial sound options fail entirely, with the message "Something went wrong while trying to activate spatial audio". My assumption is that this is what happens when you attempt to enable Windows's spatial audio settings on a headset that Windows identifies as having 7.1 channels, which is a damn shame. If Windows can't identify 7.1 channels on a device, no game you play will actually deliver those 7.1 channels for mixing by any Virtual Surround software. This results in the kind of lackluster experience people usually point to for evidence when they say "Virtual surround is a scam". I empathize with those people, because for most implementations, they might as well be right.
So, it's a sad day.
In my opinion, complete removal of the Dolby 7.1 option, lack of improvements made to DTS 7.1 to compensate, and unavailability of any feasible workarounds, all conspire to cripple this headset for my own gaming purposes. No combination of build, audio, or mic quality can salvage this headset if you find yourself unable to go back to stereo from 7.1.
It really sucks that I have to negatively review this based on one deal-breaking feature.
If you want clear, crisp positional audio without too many corners cut to do it, buy a pair of G633s or G933s instead. Enable the Dolby 7.1 option, set EQ to your preference, and stay as far away from the G Hub software as you can.