Amazon.com: Customer reviews: ASURION 3 Year Office Equipment Protection Plan with Tech Support $80-89.99
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  • ASURION 3 Year Office Equipment Protection Plan with Tech Support...
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  • Customer reviews

Customer reviews

4.5 out of 5 stars
4.5 out of 5
1,136 global ratings
5 star
75%
4 star
11%
3 star
6%
2 star
2%
1 star
7%
ASURION 3 Year Office Equipment Protection Plan with Tech Support $80-89.99

ASURION 3 Year Office Equipment Protection Plan with Tech Support $80-89.99

byASURION
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Top positive review

All positive reviews›
Nature girl
VINE VOICE
5.0 out of 5 starsGreat protection and service
Reviewed in the United States on January 18, 2022
I bought this particular protection plan for a phone system that I purchased. The phone ended up not working right (after about a year or so). There were times when people couldn't hear me or would hear weird noises. I just called Asurion and told them the problem and within about 5 minutes the claim was processed. I printed out the return label, boxed it up and took it to the local UPS drop off point. Later that day, after being scanned for return, I had an email with a number code that you enter into the gift card section on Amazon and the money was added to my gift card account. I was able to order the replacement phone that same day. It was a very easy process and the lady that helped me was very nice. It made me want to be sure to purchase this protection more.
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Top critical review

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Amazon Customer
1.0 out of 5 starsdon't waste your money
Reviewed in the United States on March 7, 2022
I purchased this so I could get some tech support if I had trouble connecting the printer to my computer. My computer wasn't recognizing the printer and tech support couldn't help but said they would reach out to Acer (manufacturer of my computer). After a few minutes on hold, I was connected directly with Acer. Acer couldn't help and could not figure why the call had been transferred to them. The second call was transferred in a similar manner directly to Canon. Asurion did NOTHING to help - just kept connecting me with someone else. Finally Canon resolved the problem very painlessly and quickly. I recommend just contacting the manufacturer directly.
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1,136 total ratings, 74 with reviews

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From the United States

Be
5.0 out of 5 stars Affordable and easy to use. Professional and fast service.
Reviewed in the United States on September 11, 2022
Verified Purchase
Purchased warranty for all in one printer. Called tech support twice and finally called Asurion to explain the problems and they offered full refund immediately.
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QvakMan
5.0 out of 5 stars Easy to use for broken equipment
Reviewed in the United States on August 17, 2022
Verified Purchase
Had a cordless phone for my phone system that stopped working. So I was stuck using the corded main handset, which is not why I purchased the system. While I was disappointed the handset couldn't be repaired (I have not found compatible handsets), the ease and speed of refund was great and helpful for me to look for replacement options
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Curt.K.
5.0 out of 5 stars Very professional.
Reviewed in the United States on September 15, 2022
Verified Purchase
Nothing to worry about if it's insured by Asurion.
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David Doman
5.0 out of 5 stars This product saved me time and money
Reviewed in the United States on August 4, 2022
Verified Purchase
I always tend to buy insurance when i get pricey items. This was the case for this insurance. The tech support is great. 24/7. Polite people who know the answer, and if they dont , they direct you to someone who does. It saved me having to return the product if it malfunctions. Because if i really wanted it, i can return it. And get a replacement.( restrictions,)
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DIANE T
5.0 out of 5 stars Birthday gift
Reviewed in the United States on September 1, 2022
Verified Purchase
Daughter loved it, price was affordable
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Richard L. Price
5.0 out of 5 stars A prompt return when the product was returned to Amazon.
Reviewed in the United States on August 11, 2022
Verified Purchase
When I returned the product I purchased the insurance for I promptly received a cancellation and return from Asurion.
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patricia Stoll
5.0 out of 5 stars how helpful the Asurion is
Reviewed in the United States on August 20, 2022
Verified Purchase
phone use
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anthem2112
5.0 out of 5 stars Great Service
Reviewed in the United States on July 11, 2022
Verified Purchase
Had an problem with a router after a couple of years that could not be fixed and called to get a reimbursement. Issue was solved promptly with a amazon.com credit for the full amount.
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robert w holliday
4.0 out of 5 stars works great and quiet
Reviewed in the United States on May 27, 2022
Verified Purchase
personal use
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Yvette Solorio
5.0 out of 5 stars Easy fix
Reviewed in the United States on June 22, 2022
Verified Purchase
It is awesome to have a warranty that makes it easy and without any heavy work to deal with when electronics or anything else that goes out and you make a quick phone call and answer fixed so fast. Thanks asurion for making my experience stress free.
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