Amazon.com: Customer reviews: ASURION 4 Year Kitchen Protection Plan $20-29.99

DOESN'T REALLY COVER YOUR FRENCH PRESS

Reviewed in the United States on July 2, 2019

They would not replace my french press because it wasn't a "mechanical or electrical issue," even though the lid didn't fit, the glass was loose, and then it cracked. When I pressed further and asked to speak to a supervisor after 45 MINUTES on the phone, the supervisor admitted, "Yeah, I apologize, this doesn't really cover your product." I told her it was DECEITFUL and DISAPPOINTING that they'd advertise for people to buy this when they never have any intention of replacing it. She said they'd replace it if it stops making coffee...which mine did because it was LEAKING EVERYWHERE...but they still wouldn't follow through with replacing it.

86 people found this helpful

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From the United States

DOESN'T REALLY COVER YOUR FRENCH PRESS

Reviewed in the United States on July 2, 2019

86 people found this helpful

Sigal Nehamkin

Waste of money

Reviewed in the United States on July 7, 2019

The insurance is very vague and when you have an issue they are making it very hard to get a service. Since Amazon offers the insurance, I thought that it is part of Amazon. In general, Asurion insurance damage Amazon’s good name

57 people found this helpful

safwat kitawi

Complicated insurance

Reviewed in the United States on June 11, 2019

This is a joke insurance. They don't mention who is going to pay for sending the item back. Everything is to be gesset.

41 people found this helpful

If I could give a ZERO rating, I would!

Reviewed in the United States on May 22, 2020

DO NOT purchase the "protection plan" for this. If you purchase this plan for a french press, you will receive and emil like I did that says "What's covered by my plan? Drops, spills, and cracked screens are covered from the date of purchase for portable products only." This french press coffee maker is not electrical and it meant o be carried out of the kitchen for convenience. The first person at Asurion that I spoke with told me that this was true but only for electrical items and that it would state that. I told him that it did not, and he asked that i send a screenshot to the customer service email address. I did, and they then responded, that although not electrical, that it's not portable now too! Then they canceled by claim without further discussion. When i called back, the third person said that it was not considered portable because it plugs into an outlet. It's a french press! it's not electric. She transferred me to a supervisor who then changed the rule of "drops, spills, and cracked screens" being covered for portable products, to only electrical and mechanical issues being covered. I told her that it wasn't electrical, and if the press itself just didn't work, then I could simply return it to Amazon with a free replacement, so what was the point of purchasing this plan. She didn't have answer for me. I told her that her company was taking advantage of people and lying about what and under which circumstances they cover items and requested a refund. Fingers crossed my AC unit doesn't malfunction, because I'm sure they would figure out a way to not cover the plan I purchased for that too.

24 people found this helpful

Francine Qualls

My toasters broke

Reviewed in the United States on August 9, 2019

4 year protection plan and I can't even get my toaster replaced it's a four slice two slices are not working I have called I have sent emails can I get a little help with my 4-year protection

33 people found this helpful

Filed claim for item that cracked and did not get coverage

KimberlyQ

Reviewed in the United States on January 26, 2020

I bought coverage for a Clever Coffee Dripper, and it cracked a couple months later. I filed a claim online and chatted with an Asurion agent named Maria Cristina, and I never received follow-up.

22 people found this helpful

What is this? I didn't purchase any protection Plan.

JEB

Reviewed in the United States on June 16, 2019

Don' t know how this got charged to me as I sure didn't want it. Please cancel and reverse any charges.

Thank you.

30 people found this helpful

Don't get this warranty. Absolute scam

Reviewed in the United States on October 29, 2019

Absolutely terrible service. Ordered a portable blender that stopped charging within a month. I left a message and emailed the warranty that I purchased and there has been no response. I am really am thinking about stopping Amazon ordering. They don't support you, the warranty plans are nonexistent, and the products are absolute crap.

15 people found this helpful

Sorry, we're unable to complete your claim!

Karla P

Reviewed in the United States on February 8, 2021

Please do not waste your money for this protection, which will not allow you to submit your claim. Prior to purchasing the protection, I clearly read if it covered cracks on the item. Once I submitted the claim due to a crack, the website simply said, "Sorry, we're unable to complete your claim. The plan does not cover for the issue you described." There was no other link, guide or anything else that I could press. I called the customer service number, of course, was on hold for 38 minutes, was transferred to 3 different people and finally THEY just HUNG up on me. I am saddened by experience with Asurion and I hope that you do not have to go through this. Save yourself money, because it is difficult for Asurion to actually honor your claim submitted.

6 people found this helpful

DO NOT BUY ASURION VIA AMAZON

MaryEllen Bolden

Reviewed in the United States on February 17, 2021

I bought Asurion to protect myself if the Kitchen item i bought was faulty.
1. Amazon won't let me return the product, they say go to Asurion.
2. Asurion won't let me return the product, they claim it's still under warranty with the company.
3. The company says Amazon should refund my money and handle the situation.
So basically, you are screwed if you buy Asurion on amazon with your product because no one will let you use it ANYWAY. Do not buy ! :-( I'd give ZERO stars but that wasn't an option....

6 people found this helpful