Top critical review
1.0 out of 5 starsBEWARE... THEY DO NOT HONOR THE WARRANTY
Reviewed in the United States on August 12, 2020
I am completely disappointed. After a year, having used my mixer a couple of times, I decided to buy the grinder. White trying to operate de mixer along with the grinder, it just stopped working. It did not mix and a cracking nose could be heard. This did not bother me a bit, since I had purchased two Asurion Warranty plans that would cover not only the mixer, but my entire purchase of a mixer plus a beater. Following are the plans I bought.
4 Year Kitchen Protection
Plan $30-39.99
Sold by: Asurion, LLC
$6.99
ASURION 4 Year Kitchen Protection Plan $300-349.99
Sold by: Asurion, LLC
$44.99
For a total of $55.62.
To make a long story short, Asurion did not honor the warranty for my entire purchase. They did not honor de ASURION 4 Year Kitchen Protection Plan $300-349.99. They paid me $ 39.99 which covered the accessory, which is what I bought that warranty for,
KitchenAid KFEW6L Flex Edge Beater for 6-Quart Bowl-Lift Stand Mixers - White
Sold by: Amazon.com Services LLC
Return and product support eligibility
$39.99
They ended up giving me $ 289.96 for the mixer, from the Warranty of ASURION 4 Year Kitchen Protection Plan $300-349.99, which as you may see dos not even cover what I purchase.
They claim that they paid with both warranties the total cost of my mixer $ 329.95. But what about my accessory.
KitchenAid Professional 600 Series KP26M1XER Bowl-Lift Stand Mixer, 6 Quart, Silver
Sold by: Gourmet Kitchen
$329.95
When I submitted the initial claim, the instructions called for the return of the entire purchase, which is what I did. Bottom line, buying this expensive piece of equipment along with a warranty and to not receive the warranty which in part would have helped me to replace the item is absolutely unacceptable. I spoke with numerous people in Asurion and Amazon and up to this day (this all started in May) I did not get a satisfactory resolution.
I DO NOT RECOMEND BUYING A WARRANTY FROM ASURION. They will keep your broken, appliance, wont honor the warranty and probably fix it and sell it refurbished. BAD BAD BAD BUSINESS PRACTICE. I have been a Prime member for the las 5 years, i have bought countless of items along with warranty plans, but no more, not ever. BEWARE OF THIS PRACTICE.
