Amazon.com: Customer reviews: Asurion Tech Unlimited Protection Plan with Tech Support – breakdown coverage for desktops, TVs, gaming devices, and more plus accident protection for portable electronics like laptops, tablets, and headphones
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  • Asurion Tech Unlimited Protection Plan with Tech Support – breakdown...
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  • Customer reviews

Customer reviews

3.9 out of 5 stars
3.9 out of 5
53 global ratings
5 star
64%
4 star
11%
3 star 0% (0%)
0%
2 star
5%
1 star
20%
Asurion Tech Unlimited Protection Plan with Tech Support – breakdown coverage for desktops, TVs, gaming devices, and more plus accident protection for portable electronics like laptops, tablets, and headphones

Asurion Tech Unlimited Protection Plan with Tech Support – breakdown coverage for desktops, TVs, gaming devices, and more plus accident protection for portable electronics like laptops, tablets, and headphones

byASURION
Plan Option: WarrantyChange
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Top positive review

All positive reviews›
J. Ross
5.0 out of 5 starsAmazing Service
Reviewed in the United States on August 16, 2022
I bought 4 stick computers over the last year for various computer driven webcam projects. That was a fair amount invested so when I got the offer from Asurion to buy into their extended warranty to cover everything purchased through Amazon during the last 2 years, I did. Three months later 3 of the 4 have died. 2 have not been repairable and the 3rd is just headed back to the repair facility now.

There were some glitches with trying to submit claims through the web site at first but it seems most have them have been worked out now. I've had both extended chat and phone conversations with folks at Asurion and everyone has been very helpful and great to deal with.
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5 people found this helpful

Top critical review

All critical reviews›
Amazon Customer
2.0 out of 5 starsExpected More
Reviewed in the United States on September 13, 2022
Too Expensive
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53 total ratings, 19 with reviews

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From the United States

J. Ross
5.0 out of 5 stars Amazing Service
Reviewed in the United States on August 16, 2022
Plan Option: WarrantyVerified Purchase
I bought 4 stick computers over the last year for various computer driven webcam projects. That was a fair amount invested so when I got the offer from Asurion to buy into their extended warranty to cover everything purchased through Amazon during the last 2 years, I did. Three months later 3 of the 4 have died. 2 have not been repairable and the 3rd is just headed back to the repair facility now.

There were some glitches with trying to submit claims through the web site at first but it seems most have them have been worked out now. I've had both extended chat and phone conversations with folks at Asurion and everyone has been very helpful and great to deal with.
5 people found this helpful
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jerry
5.0 out of 5 stars Quick turnaround/ full refund
Reviewed in the United States on September 13, 2022
Plan Option: WarrantyVerified Purchase
My almost 2 year old Samsung tv developed a thin black horizontal line. They said a technician will come to me to look at it. Technician called me and said they cannot come to repair tv. Asurion gave me a full refund and I still have the tv.
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Joshua Salas
5.0 out of 5 stars Definitely worth the money.
Reviewed in the United States on August 24, 2022
Plan Option: WarrantyVerified Purchase
I purchase a lot on Amazon, and commonly things will break, or get damaged over time. Having the piece of mind that I am covered is worth, it. More so I have had multiple claims and they were all handled quickly and correctly.
3 people found this helpful
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Jon C.
5.0 out of 5 stars Worked for me
Reviewed in the United States on July 24, 2022
Plan Option: WarrantyVerified Purchase
I've read some horror stories from other reviews, but it worked great for me. It was easy to file a claim, got a box shipped to me quickly, and though they could not repair it, I received a full refund for the purchase price within a few days.
4 people found this helpful
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Jordan
5.0 out of 5 stars Awesome coverage
Reviewed in the United States on June 21, 2022
Plan Option: WarrantyVerified Purchase
I've always bought this coverage with any expensive electronics because they're so easy to deal with and the repair or replacement is always within a few days. This plan when it came up seemed like a great value since it covers anything you've bought or but for two years in either direction. This has already paid for itself with one sad and expensive monitor dying out of warranty. I can't recommend it enough if you like the piece of mind with your expensive electronics. Thanks Asurion!
4 people found this helpful
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Amazon Customer
2.0 out of 5 stars Expected More
Reviewed in the United States on September 13, 2022
Plan Option: WarrantyVerified Purchase
Too Expensive
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Toni and Mark Z
1.0 out of 5 stars very dissapointed in the ad placement.
Reviewed in the United States on July 28, 2022
Plan Option: WarrantyVerified Purchase
this warranty coverage is offered as an extended warranty on the page where I just bought a cell phone. $16.99 per month until canceled. upon receipt of the e-mailed paperwork, discover it DOES NOT COVER cell phones. very disappointed in whoever made this decision to fool people.
5 people found this helpful
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michelle taylor
1.0 out of 5 stars Customer care Justin called me directly. He has won me over
Reviewed in the United States on June 1, 2022
Plan Option: WarrantyVerified Purchase
Justin from customer care called me rather emailed me first. He regretted the fact we had a bad experience.
I spoke about the issue on sons laptop and how the tech support knew nothing on how to help us. He stated he listened to our recorded message.
After explaining we had another issue when it returned. He took care of us.
I never believe anymore the customer is right , I do believe in listening to our customers
Big difference and he listened and made something happen.
Yeah Justin
13 people found this helpful
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Ron Sy
1.0 out of 5 stars Terrible suuport
Reviewed in the United States on July 8, 2022
Plan Option: WarrantyVerified Purchase
Their site is terribly broken and will force you to speak to cs reps who are NOT AT ALL helpful. Purchase a plan elsewhere luckily Amazon refunded me my three months of dues.
7 people found this helpful
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Yuvabharath
5.0 out of 5 stars Like this Multi-device option
Reviewed in the United States on September 20, 2019
Plan Option: WarrantyVerified Purchase
Having multi-device option gives me flexibility to add more items covered
7 people found this helpful
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