Amazon.com: Customer reviews: Instant Pot Duo Evo Plus Pressure Cooker 10 in 1, 6 Qt, 48 One Touch Programs, Stainless Steel/Black

Love the Ultra Mini but disappointed at the company

Reviewed in the United States on August 31, 2018

We bough an Ultra Mini around two months ago. It was instant love with the device. As a matter of fact, one week later we ordered a larger unit.

Just recently we found that the front dialing button was stuck. I carefully removed it and found that it was bent out of shape in the portion that seats inside of the panel. It is easy to figure out that this could have happened because of the heat that the unit generates (button is made of plastic).

I contacted Instant Pot customer service asking if this was covered by warranty, or if not, how could I purchase a replacement. This is their reply:

"Hello Edmundo,

Thank you for getting that information to us, it is appreciated.

This piece is not sold separately as the base comes as one full unit. This is not something that is covered under warranty. With that said we can offer you our loyalty price on a new Ultra mini cooker base for $65.95 USD.

Please let us know if you would like to move forward."

I am very disappointed with this reply. I am not willing to buy a whole unit just to replace a small cheap button. I am sure that they have thousands of these buttons at their warehouse. The button is replaceable, you can pull it out and push it back in. It is not a fixed part of the base unit. I am disappointed because this company can not offer me a simple solution for a small problem.

The Ultra Mini is an excellent product. I have solved the button problem by putting it back in and not pushing it all the way in. Works perfectly until I can find a similar button somewhere. It is not a big issue. What is a big issue is the poor customer service attitude of this company.

Best regards,

Edmundo

3,769 people found this helpful

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Great IP but please read my comments

Reviewed in the United States on January 12, 2018

Size: 6-QTStyle: UltraVerified Purchase

Caution--if you purchase the Ultra Instant Pot, please be aware that you must learn how to use the buttons because all the recipes for Instant Pots are geared toward the standard-not the Ultra-and the buttons on the Ultra are all different from the standard. It took me awhile to figure this out and I am still learning. I love my Ultra IP but the company did not do a good job of explaining the differences in the buttons--I had to search by googling and reading lots of blogs.

2,182 people found this helpful

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T. Mackel

Not new to pressure cooking but WOW!

Reviewed in the United States on November 23, 2017

Size: 6-QTStyle: UltraVerified Purchase

Not being new to pressure cooking first thing I can say is WOW. I have to confess that I had a stove top pressure cooker a long time ago and have not used one in a while. I have been out of the loop on the Instant Pot electric pressure cookers too which is a blessing in that I followed my instincts and bought the Ultra without making the mistake of trying to save a few bucks for the Duo series.

Like going to the car dealer for a new car, think of the Instant Pot line of cookers the same way., The Lux is the base model, the Duo is the model up from the base and the Duo Plus two models up from the base and the Ultra is the fully loaded model. Just like the car dealer, - more features means more money. With a street price of $149.00 for the Ultra, you can be patient and find them on sale from time to time. However, in any case $149.00 is a good price for what this cooker can do for you. If you use this cooker you will make up the cost of in saving on not eating out as much. The food you can cook is that good.

I have been cooking in this Instant Pot every day since I received it; sometimes twice a day. I have also made sure to make things that require me to use more than the manual setting that can be created under Pressure Cook or Ultra. Here are my Pros and Cons.

Pros:

• LCD display - one of the big things I hear in the discussion groups is “I pushed the button and it says “ON”, but I don’t know what is happening. The Ultra has a cooking graph that displays the progress through the preheat, cooking and warming phases so you know right where you are in the process. The LCD display is miles ahead of any of the control panels on any other model offered by Instant Pot.
• Venting, Quick release and the Pressure Regulator are improved. The vent/regulator now is controlled by a separate button - the Quick Release button, Push the button into the locking position and it pops the Vent up to release the pressure, turn the quick release knob and unlock the Vent so it drops back down and stops the pressure from releasing.
• Ultra Program You can set the exact Temp, as low as 104 degree and as high as 208 degrees.
• Set your Altitude and the programing on the Ultra will make the adjustments.
• Aesthetics - It is much more attractive with the LCD panel than the other models

Cons:

• Sealing ring in lid (silicone) picks up all the cooking smells and this ring stinks. The only solution I found to help take the cooking smell out of the silicone is to run the silicone ring through the dishwasher on the top rack laid flat. This seems to be a on going complaint from many Instant Pot owners
• The Manual is not very detailed. The “Water Test” as know by users is in the manual as “Initial Test Run” on page 14. The instructions for the “Initial Test Run” are incomplete. After instructing to rotate the dial to steam and set the time for two minutes, the manual forgets to tell the user to press the start button next. While the explanations under numbers 6,7 and 8 are important for Pressure Cooking, it is not clear to the user that those are not part of the Initial Test. Since users have adopted the lingo “Water Test”; Instant Pot would be better off changing the future manuals to instruct the “Water Test”. A little more information on the preset programing. The manual talks about making Yogurt, a few more pages like that on the other functions would be helpful.

This really is not a con, but just part of pressure cooking. Pressure cookers are moist cookers so any crispy dish you desired has to be done outside the Instant Pot, so for example Lasagna would be finished under the broiler to get that baked finish. Chicken skin does not come out the same as if it was roasted in the over. For all the other things you can do with your Instant Pot, these things are not a big deal.

Here are some of the items I have prepared with my Instant Pot Ultra and the setting used.

Pressure Cook - Apple Sauce, Garlic Mashed Potatoes, Macaroni and Cheese, Slumgullion/ American Goulash
Soup Broth - Split Pea Soup using dry split peas
Meat/Stew - Crack Chicken, Honey Garlic Chicken, Cranberry Brisket, Dr Pepper Ribs, Beef Bourguignon, Bratwurst
Bean/Chili - Black Beans and Smoked Turkey Sausage
Steam - Sweet Potato
Sauté - vegetables and meat for dishes above
Porridge - Steel Cut Oats
Cake - New York Cheese Cake, Pumpkin Cheesecake, Giant Pancake
Egg - Hard Boiled Eggs
Yogurt - Greek Yogurt with 2% milk
Ultra - Sous Vide Tuna Steaks, Tempered Chocolate for candy making.

Many people try to figure out which model is the one for them. If you are a cook or like cooking and know how to cook many items, then you are going to want the flexibility of the Ultra. It is worth every penny and not worth trying to save a few bucks going into the Duo model. Even if you don’t not cook a lot or have a wide range of cooking skills, the LCD panel really takes the mystery out of the pressure cooking cycle which is not available on the Duo or Lux models. Maybe the extra settings will entice novice cooks to try new things.

Another thing I see commented in the forums is that people are afraid to start using their Instant Pot. Either they are afraid of pressure cooking in general or running the Instant pot is too complicated, so why try.

This is a computerized pressure cooker, The venting and pressure regulating system the Ultra is excellent. If you follow some basic rules then you will be cooking worry free for a long time.

1. Always have enough liquid in your recipe, The Instant Pot cannot generate pressure if there is not enough liquid.
2. Do not over fill the pot. The bottom of page 14 in your Ultra manual has a great explanation on how much you can put in your Instant Pot Ultra.
3. After each use, make sure to clean the lid and check to see if the venting system has any food that might block the venting system.

This is a computerized pressure cooker and that makes it light years ahead of your mother’s or grandmother’s pressure cooker. The flexibility that the programming creates for the user makes this one of the more versatile cooking gadgets you can have in your kitchen. The computer programing makes it a safer cooking system compared to a manual stove top pressure cooker.

My family is very typical, our kids have many after school activities, we get home late and no one wants to go through the hassle of cooking. We have a slow cooker, but if we forget to set it up in the morning before we leave the house, it still takes time to put together recipes when we get home. The Instant Pot has changed all that. The pressure cooking system cuts cook times dramatically. Additionally I don’t have to sit over the stove monitoring my cooking food. Once I put all the food in the pot, put the lid on and hit start, I can get many other things done around the house.

My family is eating out less (saving money) and eating healthier, making better food choices than when we are eating out. There are so many recipes out on the internet and in cookbooks that my family looks forward to coming home to eat because it is going to be something good and probably new to us.

5,791 people found this helpful

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Scott Sutherland

... of the line Instant Pot as it came highly recommended from family

Reviewed in the United States on March 13, 2018

Size: 6-QTStyle: UltraVerified Purchase

I purchased the top of the line Instant Pot as it came highly recommended from family. The pot will not consistently pressurize. So I reset, check everything, (including liquid level) and it fails to pressurize. So I reset, check everything again and retry. Pretty soon, a 1 hour meal has consumed 4 and 5 hours and it's still not done because the Instant Pot will not pressurize to finish the meal. I have tried two meals, and both failed and had to throw them out (pot roast, and a corned beef).

So I opened a ticket on March 4th and received a reply stating longer than normal wait times. It's now March 13th and my return window through Amazon just closed. So now I'm stuck with a product that doesn't work from a company that doesn't respond.

Do not waste your money or time.

Instant Pot Ultra 6 Qt 10-in-1 Multi- Use Programmable Pressure Cooker, Slow Cooker, Rice Cooker, Yogurt Maker, Cake Maker, Egg Cooker, Sauté, Steamer, Warmer, and Sterilizer

1,717 people found this helpful

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flamingoland

yogurt temp is not correct

Reviewed in the United States on May 31, 2018

Size: 6-QTStyle: UltraVerified Purchase

this is my 2nd instant pot, my first one, the 7 in 1 6 qt stopped working and AMAZON not IP, refunded my money. I bought the same brand because I didn't want to swap out all my accessories. This one, well, the yogurt button isn't programmed properly. Every recipe I've ever read clearly states that the first boil, yogurt needs to be at least 180 degrees. This one gets to 160. I contacted IP and (this time) they answered me, had me do a couple of tests to see if the thermostat was off and it wasn't and pretty much told me that's the way it is. I got frustrated and emailed them again, a second person told me to custom set the first part of the program to get it to 180. Well it only goes up to 172. I set that and 3+ hours later it was still at 160!!!!
My old one, you hit the yogurt button and off you went, no fuss. This one does keep the custom set up for you, but it's not getting to the correct temp and I've had to throw out several batches of SLIME and not yogurt. I now have to watch over it like a hawk and I really hate doing that. IP offered me some money back as well as a coupon to purchase another one, but honestly I think they've gotten too big too fast and until they address their interior quality issues, I don't want to buy another one.

498 people found this helpful

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MmkkkkkkkkkkTop Contributor: Baby

Do not buy this cooker.

Reviewed in the United States on April 5, 2018

Size: 6-QTStyle: UltraVerified Purchase

I am not new to pressure cooking or electric pressure cooking. This pressure cooker was supposed to be an upgrade for me but it is terrible. It has ruined two meals now. It keeps giving me a burn error code. The pot has been more than halfway full of liquid on both occasions, I have painstakingly deglazed the pot multiple times during both dinners. To make it worse, it only gives this message after a twenty minute warm up. There are no instructions regarding this error message in the manual. It sure does look nice but what good is a pressure cooker if it won’t pressure cook?

Update: I ordered the Cosori 6qt pressure cooker and haven't had any issues at all!

490 people found this helpful

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Respect Privacy

Instant Pot Ultra fails to seal reliably

Reviewed in the United States on January 4, 2018

Size: 6-QTStyle: UltraVerified Purchase

Doesn't work. It fails to reliably form a seal because the lid, pot and silicone sealing ring are too loose, causing leaks, as a result the pressure never builds up. This has happened 2 out of the 3 times that I have tried to use the Ultra. When this happens not only is the meal ruined but the energy that would have been used to build pressure goes instead into scorching the food at the bottom of the pot causing an incredible mess. This is the second Instant Pot that I have owned. My DUO60 would do this sometimes too but I stupidly bought a newer model thinking that this problem must have been fixed. The Ultra is actually worse. When this problem occurs the pot blindly goes through its cooking cycle unaware that the pressure was never raised.

I have been using stovetop pressure cookers for decades for both cooking and canning and never had difficulty getting a pressure cooker to seal. I keep my pressure cookers scrupulously clean so I know it its not pilot error. In my opinion this is just a very poor design. I will never purchase an Instant Pot product again.

If you think my experience is abnormal I encourage you to google "instant pot not sealing" to see how widespread this problem is. (Of course none of the 'fixes' suggested actually fix the problem.)

Finally, I found the user interface to be overly complicated and difficult to read unless I bend over to look at it straight on. I would gladly give up all the bells and wistles on an electric pressure cooker for rock solid basic operation. The only must have feature for me is a saute function to brown meats so I will keep searching.

623 people found this helpful

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Kurtchan

An Instant Pot latecomer who is now a zealous convert

Reviewed in the United States on October 26, 2017

Size: 6-QTStyle: UltraVerified Purchase

I rarely write reviews of products I've purchased on Amazon, but I'm so impressed with my Instant Pot Ultra 6 Qt that I felt compelled to share my experience. Clearly, I'm a bit late to jump on the Instant Pot bandwagon and had honestly never heard of it until I read a recent article in the New York Times, but after a few short weeks of use, I'm a zealous convert. Thus far, I've tried "hard boiled" eggs, cheesecake, pineapple upside down cake, Beef with Broccoli, Pork Chops with Mashed Potatoes and Gravy, French Onion Soup Chicken, Beef Brisket and Banana Bread and all, with the exception of the Banana Bread, have been unqualified successes. (Although the banana bread tasted good, I wasn't happy with the dense, tart-like consistency.) The Instant Pot is extremely versatile and very easy to use and cleans up quickly. The learning curve as to how long a recipe will take from start to finish, including ingredient prep, pressuring up, cooking at pressure and pressure release has been slow, but steady and I've been keeping track and annotating each recipe as I make it so I don't find myself caught short and stuck with a late meal on a weeknight. Speaking of recipes, there are tons of Instant Pot recipes available online (I'm a big fan of Pressure Luck's website and YouTube page), so there's really no need to buy any of the Instant Pot cookbooks. In addition to the Instant Pot Ultra, I have purchased a few essential accessories, all available on Amazon: ekovana stackable stainless steel steamer insert pans ($29.95), MCIRCO 7" springform pan ($10.99), a pair of Genuine Instant Pot sealing rings ($16) and O'Salata vegetable steamer basket ($12.99). With these and some creative scrounging of oven-safe bowls and pans from my kitchen cabinets, I think I'm good to go for awhile. The nicest thing is, with the exception of the extra sealing rings, I've found non-Instant Pot uses for all of the accessories, so it's not like buying (and storing) a bunch of specific one-function items. I anticipate using the Instant Pot at least two or three times a week and, while I may never make yogurt, I know I have that option if the spirit moves.

308 people found this helpful

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Garth & Marina

The pot does not seal. As per feedback from ...

Reviewed in the United States on April 2, 2018

Size: 6-QTStyle: UltraVerified Purchase

The pot does not seal. As per feedback from Instant Pot company a number of pots have issues with the pressure sensor in the base of the pot that prevents it from sealing on it's own. It requires a manual intervention to seal the pot.

164 people found this helpful

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Christine Murphy

Buy the DUO instead

Reviewed in the United States on October 6, 2018

Size: 6-QTStyle: UltraVerified Purchase

This thing is garbage. I got it in May. It was fine at first. Then I was getting BURN error messages for recipes that worked perfectly fine in my DUO. Put the inner pot from this into the DUO, and it cooked fine.

I had no problem with anything that involved putting a couple of cups of water into the pot and cooking food on the trivet or a steamer basket. For example, hard-boiled eggs. I have used the same method to cook these since I got my DUO in 2014. Never a problem. Bought the Mini, which is identical to the DUO, just smaller. Eggs work fine in that. Got the Ultra in May, when I first got it, eggs cooked fine. Eggs cooked fine today. At first. Later, I decided to do another half dozen eggs., Exact same method. Eggs came out soft-boiled. Longer cooking proved to make them impossible to peel. Why did it work fine earlier, but not later? It appeared to have come to pressure properly, and there were no error messages. Got out the Mini and did more eggs in that. Perfect. So it is not the method or user error on my part, it's this lousy machine.

Luckily, I still have the DUO; I was going to give it away, but now it is coming back up from the basement and back into service. I'll stick with the tried and true that has never caused me a problem. I thought I would like the extra features, but what good are they if the stupid machine stops working properly? So, if you are looking to buy an Instant Pot, resist the urge to buy this, even if it goes on sale for Black Friday or Prime Day, and get the DUO.

123 people found this helpful

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5 star		86%
4 star		9%
3 star		2%
2 star		1%
1 star		2%

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