Top critical review
1.0 out of 5 starsout-of-the-box defective monitor replaced with refurbished monitor
Reviewed in the United States on November 11, 2021
UPDATE 3 (OCTOBER 2023): This monitor did not last two years. It was treated with tender loving care, and it got only light to medium use. Now the display has a huge rectangle of strange colors and there are more subtle horizontal lines on the whole display. I don't think paying about $400 for less than 2 years of use is a fair bargain. And I do wonder whether it died so soon because Dell replaced my new defective monitor from Amazon with a refurbished one. I think Dell needs to do better to deserve its reputation.
UPDATE 2: As of now, I do regret purchasing this Dell monitor. With a monitor that arrived in un-usable condition (a constant high-pitched noise when the screen is not active), I thought the replacement monitor would also be new. But it is a refurbished one with a label from Dell outlet stores. (There are many scratches on the bottom but the outward-showing parts all look new enough for me. It's the re-furbished innards that I worry about). I know it's better for the environment to refurbish, but I stopped buying refurbished products years ago because I had gotten too many duds. (Also, chances are that Dell is selling these for cheaper at its outlet store than the new Amazon price I paid.)
If this replacement monitor holds up and has a good lifespan, then maybe I will end up happy with it and with Dell. (The picture quality is excellent, and the set-up with Apple laptops is super-easy.) For now, what I can unambiguously praise Dell for is that the customer service on the phone was excellent and fast (after Amazon connected me to Dell). But if any of you also receive a defective product out of the box, I would see if you can get *Amazon* to send you a new one, and ask if you can avoid going through the Dell process.
UPDATE: It seems I am getting excellent service on this defective item. After I was unable to get through to Dell customer service from the Dell website, I clicked on the Amazon button for service (in my order history). Amazon got me on the phone with a Dell rep. And Dell is responding in a very fast and convenient way. Instead of having to go weeks without a new monitor, they are apparently sending it immediately, probably the next business day. And I can schedule a pick up of the defective monitor from my home. So, both the Amazon and Dell people came to the rescue. (When I get the new monitor, I will try to revise this review yet again to increase the # of stars!)
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Must be nice to get one of these that works! I just received the monitor yesterday. It makes a loud high-pitched noise every second that it is in sleep mode. It even keeps making this obnoxious noise for awhile after I've unplugged it. I would have let Dell try to help trouble-shoot before writing a negative review. But I think they deserve a negative review because their customer service is not available. (When I inputted the tag number for this device on their site, none of the three contact options--email, chat, phone--was available.) I think I needed to wait about 12 days to receive this delivery (not too slow for these times). Yet, now if I try to get a replacement closer to the holidays, I fear I won't be able to get one for long past the time I wanted to be working with it.
