Top positive review
8 people found this helpful
Product is excellent...Developer not so much
on May 26, 2010
This is GREAT software. I love the fact that the software installed easily and works flawlessly. I switched to a Mac after 17 years as a Windows user. Unfortunately, not all Windows counterpart software is available or is quite the same for Mac. That's where Parallels picks up the slack. OS X's Bootcamp...A program that allows you to install Windows on a Mac, is free and is included in Leopard and Snow Leopard. However, utilizing Bootcamp does not always afford you the best alternative. You have to shut down OS X and reboot into Windows in order to run the Windows programs. Then when done, you have to shut down Windows and reboot into OS X. Hopefully you didn't forget to do something while you were running the other OS.
Parallels is a program that runs like an application inside of OS X. You simply just click on the Parallel's icon. The program opens up, and allows Windows to start up and run while you are still running OS X. Not only that, but they become interactive with each other. You can run Windows inside an OS X window or full screen on it's own. You can transfer, copy & paste, or even drag and drop files from Windows to Mac or from Mac to Windows. You can be running a program in Windows and switch to an app you have running in Mac. The best of both worlds. And it does this FLAWLESSLY. This is an incredibly awesome software program and a must have for Windows to Mac switchers like me.
Now, for the bad part: It's a damn good thing that the program installs and runs without a glitch. If you are unfortunate enough to need help from this company, you will get it...But not without having your blood pressure elevated to incredible numbers. They are horrible to deal with. HORRIBLE.
I downloaded the Trial version of Parallel's to see if it did what they said it would do and if it would run the two odd (job related) Windows programs that I wanted to run on my Mac. It did. Amazing! So I decided that I did want to buy the program. Parallels provides you with a link that takes you to their website where you can purchase and convert the already installed program to a registered copy...for $79. Amazon.com has the program for $39 after rebate. That's a no-brainer. I bought the program from Amazon and saved myself $40. Both versions are Parallels 5.0 so there shouldn't have been a problem.
First I just tried to input the programs product key. Parallels would not accept it. So I uninstalled Parallels using their own uninstaller app and reinstalled it from the disk I just bought off of Amazon. I got an error message saying that there was a newer version of the program already installed. That tells me that the uninstaller program from Parallels leaves dated residue behind. Both are the same version (5.0) but apparently the downloaded Trial version must have all recent updates included or I wouldn't have gotten that error message. No big deal. So I just used Time Machine and went back to a date before the day I installed the trail version. I then tried to install Parallels at that point. Same error message. Short of clearing out and reinstalling my entire OS, I sent Parallels an Email requesting tech support.
They responded but were very nasty about it. They apparently were pissed off that I bought their product from a source other than them and had not paid full retail for it. I was told that I should have just "Upgraded" from their link. I was asked to send them a copy of the invoice, and the proof of purchase seal from the retail box. I downloaded the invoice from Amazon and scanned the box. I sent them both items in a .pdf file. They said that the Amazon invoice was not acceptable. EXCUSE ME???? What's not acceptable here? I sent back another Email asking what wasn't acceptable. I had to send them the original sales order, the original invoice, and the packing slip. Are you kidding me? First off, the invoice is directly from Amazon.com. The scanned proof of purchase is directly from the box I have in my possession. What else can I give you to prove that I actually did buy the program? Are you sure you don't need a blood sample to prove it's really me? How about a personal letter from the president of American Express on their stationary swearing that I did in fact, purchase the retail boxed version of Parallels 5.0 and charged it to my AMEX card.
It took (I have saved them in a folder) six more (yes 6) Emails, escalated to the Customer Service Manager to get them to agree to the fact that I did not steal the box from my local BestBuy and was trying to install it over the Trial version legally.
LOVE the Program...Hate, HATE, HATE the company. HATE them.