After losing sound often, I had to return this tv directly to Honeywell. They promised me a new one, but sent me the SAME tv (I took a picture of the serial number before I mailed it to them). TV still had the same issues including tilting to the right. After telling me to send it back to them again, they lied repeatedly to me for over 2 months--claiming they were sending out a replacement "right away," and "overnight." Finally, tired of all the lies, I called again today and spoke to a supervisor named Ryan who essentially told me no one ever told me they would send me a new tv, and that their technicians say nothing is wrong with the TV. Well, I guess if their technicians can't tell a TV has no sound, then they certainly can't build TVs' correctly in the first place. My only option he said was to get back the same TV I sent in or get a refund. I took the refund and a pledge to never buy Honeywell products again. Now, let's see how long it takes to get my money back!
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