316 of 329 people found the following review helpful
Check Netgear's Website First for Compatability!
, July 7, 2011
This review is from: Netgear PUSH2TV HD PTV2000 1080P Adapter for Wireless Display (Personal Computers)
You need to check Netgear's website under PUSH2TV for compatibility with your computer before buying this product. Look under "Supported Laptops", choose which country and see if your laptop is listed. If it's not, it probably won't work. I have a brand new HP Pavilion dv7-6143cl 17" laptop with a 2nd generation Intel Core i7 processor, 8 gigs of ram and it came equipped with Intel WiDi 2.0 and the Intel "My WiFi Technology" (all necessary for WiDi to work) but the PTV2000 will not work with it. In fact, there are only 2 HP Laptops listed on Netgear's website that are compatible with it. I actually did get it to work for about an hour after downloading the latest software version off Intel's website and was able too to upgrade the firmware in the PTV2000 to the latest while I had it running. I thought all was well but after I shut it down and came back later to try it again it was a no go again. I have not been able to get it to work again even after uninstalling and reinstalling the software repeatedly. I called Netgear and they say there's nothing they can do for me since my laptop isn't in their compatibility list.
I purchased my PTV2000 at Best Buy so I guess I'll have to take it back and take the 15% re-stocking hit. I would have thought that a product designed to receive a WiDi signal would have worked with a product designed to transmit a WiDi signal, but I guess I was wrong. I figured the only real issues would have been with your internet speed (for streaming) and your processor speed (for lag time) but the real issue here is about "compatibility" of which there are relatively few computers that actually are compatible. I'm not even sure why it is sold in the stores to the mainstream public since there are so few computers listed as compatible. The chances of someone walking in off the street or shopping online and actually owning one of those compatible computer's is pretty slim. The salesman at Best Buy said that as long as you have a 2nd gen. Intel Core i3, i5, or i7 and WiDi on your computer that it should work, which makes sense. But looking at the compatibility list would suggest otherwise. Perhaps that's why there are so many mixed reviews about it. It either works great, or it doesn't work or is buggy. Check the list first and save the hassle. Buyer beware.
I gave it 1 star because there are so few computer's that are actually "compatible" with it and it is being sold as if the only requirement is that you own a laptop with "Intel Wireless Display" on board. Now if only the "Intel Wireless Display" in my HP laptop was compatible with Netgear's "Intel Wireless Display", we would have had a home run here. Because for the 1 hour that I got it to work, it was amazingly good.
What a shame.
Not wanting to give up since it worked so well when it did work, I ended up calling HP's technical support line to see if they had any recommendations as to what kind of WiDi adapter was supposed to work with my HP laptop since it came installed with WiDi. They thought the PTV2000 "should" work and ended up spending about 3 hours on the phone with me troubleshooting, taking over my computer, and ultimately re-installing the operating system and software back to the factory out of the box state it was when new. Fortunately, I've only had it a few weeks so I didn't have a lot installed on it yet. But the problem ended up being with an internet security program that I installed called Malwarebytes instead of using the pre-installed trial version of Norton Internet Security 2011. I was told by a very tech savvy friend that Malwarebytes combined with Avast Antivirus offered better security and was less resource hungry than Norton was so I went with that instead. All was fine until I tried to use the WiDi. I had no idea that was causing all the trouble. And why should I? Netgear themselves said my computer was incompatible with their device. I guess that's their way of getting out of spending much time on the phone with tech support. Personally, I think they shot themselves in the foot on this one.
I'm raising my rating to 3 stars because the product is so good if you can get it to work (no thanks to Netgear!). But I'm refraining from giving it 5 stars because of Netgear's lack of support for their own product. You'd think they would want to find out why customer's are having problems so they can help other customer's faster in the future. That was the whole reason HP was willing to spend so much time with me. They said that this is "cutting edge" technology and if I was willing to spend the time, they would be sure to get my computer working properly and learn from this experience so that they could help other customer's in the future more quickly. Now that's customer support! Fortunately I had the time to spend with them. They even called me back a couple of hours later to make sure my computer was still running faultlessly. And it is. Thank you HP!
I tried watching a movie streamed from Netflix and the WiDi connection kept randomly disconnecting. So I searched the help files included with the WiDi app and it suggested changing my firewall settings by going into the "Allow a program through a Windows Firewall" settings. It was already allowing "MyWiFiDHCPDNS" and "WiDiapp" through. (I'm using Windows 7 Home Premium 64 bit OS) So I clicked the "Change Settings" button and added "Intel(R) My WiFi Technology" and "Intel(R) Wireless Display" through as well. I have tested it up to 7 hours now and it has been completely stable the entire time so that seems to have fixed it. I made the mistake of upgrading to the latest software version 18.104.22.168 and I could no longer connect. So I had to go back to the factory out of the box condition and rebuild the computer back to the state it was in before I upgraded the WiDi software. The WiDi software version my computer came with from the factory is 22.214.171.124 and that seems to work best for this computer. There may have been an easier way to accomplish that, but I tried using system restore to get it back to that state and despite it restoring it back to the old version, the WiDi still would not connect. So since I hadn't really added anything much to the computer since the last re-install, I just bit the bullet and started over again. Now with everything back to factory condition and the firewall mods I mentioned, everything is working top notch. Hopefully it will stay that way.
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