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Customer Review

142 of 143 people found the following review helpful
5.0 out of 5 stars Cool piece of technology, August 6, 2011
Verified Purchase(What's this?)
This review is from: HP Touchstone Charging Dock for TouchPad (Personal Computers)
+ Just sit your device on the device and voila, charging.
+ Can charge in portrait or landscape view
+ Exhibition mode which is like a fancy screen saver. When the tablet "sleeps" on the tablet you can show a clock, calendar, a pretty cool facebook app, and whatever exhibition app that you can find in the app catalog.
+ Dock can be adjusted for best viewing angle
+ It charges while the case is still on. It seems like it can penetrate through thick layers (thicker cases, or the cover flipped open) and still charges the device.

- I wish it were more mobile. The cord has a usb on one end to plug into a power supply, but the other end is stuck to the charger. I can't just remove the plug and take the dock with me to work and then plug it into a different cord there.
- With the case on and open, it can sometimes slide off the charger. Not slide off in a manner that'll fall to it's death, but slide off to the point where it's not charging anymore. Rarely happens though.
- Tablet only charges with the camera at the top, or the camera is on the left. In other words, there's 4 ways to place the tablet on the charger, but only 2 of them will actually charge it. To a new user, it's not obvious which way is right-side up, so they could set it upsidedown, and it's not gonna charge.
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Tracked by 5 customers

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Showing 1-7 of 7 posts in this discussion
Initial post: Oct 13, 2011, 11:10:41 PM PDT
jpr says:
I suspect the reason the cord doesn't detach from the Touchstone is probably because plugging it in to a "standard" USB charger or USB port wouldn't provide enough power for the Touchstone to charge. The TouchPad itself can detect when you plug it directly in to a power supply that doesn't provide enough juice and it will warn you that it might not charge, but it can't do that through the Touchstone. The TouchPad would simply fail to charge or might charge intermittently or take forever, and users could complain to support that the Touchstone or TouchPad are defective. Since it's necessary to always have a matching charger with the Touchstone for it to be useful I can see how it sort of makes sense to just permanently attach it, although it causes a minor inconvenience for a few users.

In reply to an earlier post on Feb 24, 2012, 8:18:33 PM PST
With all respect jpr, your reasoning for why the cable doesn't detach from the touchstone defies your explanaion...because the open end of the cable ends with a standard USB connector. Nothing about the design discourages users plugging it into a standard usb port...which is a no-no, as you did state. HP got it backwards with the touchstone...the cable should be permanently attached to the wall charger and detachable from the touchstone unit. This is the one flaw of the product and all said, it's an excellent device. (the orientation charging sensitivity that the reviewer mentioned was fixed with the 3.0.4 update to WebOS)

In reply to an earlier post on Feb 24, 2012, 10:36:17 PM PST
jpr says:
True, but being detachable at either end (or both) could allow it to be plugged into a different, incompatible charger one way or another. I was just speculating about one possible reason why they might not have gone to the extra expense and complexity of adding a Micro-USB plug and jack. If they used some kind of non-standard connection at the TouchStone end and permanently attached the cord to the charger that would eliminate both potential connection points for an incorrect charger, but people would probably still complain it was non-standard and there would be extra cost to create a different model of charger with permanently attached cord just for the TouchStone. Palm has been using a round charger with a USB charging port for years so they might not have even thought about making connection changes at that end.
In any case, the way it is now, it uses the same charger as the TouchPad, the charger can be replaced if need be, and at least one of two possible connection points for an incorrect charger is eliminated. It was likely a compromise, but who knows.

In reply to an earlier post on Mar 9, 2012, 3:04:40 PM PST
Wanpakumono says:
I personally like the fact that the wire is connected directly to the dock. The main reason I got one of these is the fact that my touchpad was not always charging when plugged in to the micro-USB port. I don't want to lose the ability to connect my touchpad to my computer, so I want to reduce the wear-and-tear on this critical connector. I can rest assured that I won't be having the same issue with the dock in a few months.

Posted on Mar 9, 2012, 4:03:38 PM PST
Susan Orr says:
Hows this thing work my charger that came with the pad stoped working so i got this will this charg my pad for real

In reply to an earlier post on Mar 9, 2012, 10:29:57 PM PST
jpr says:
You simply plug the TouchStone into the included adapter, plug that adapter into the wall, and then set the TouchPad onto the Touchstone, using it as a stand. It should then indicate it's charging without anything needing to be physically plugged into the TouchPad itself. Note that it must be well centered on the TouchStone (not off to one side or the other) and it needs to be "right side up" meaning that the speakers are at the bottom and the screen button on the right, or the speakers on the left and the screen button at the bottom (i.e. it will charge in either portrait or landscape orientation, but not upside-down portrait or upside-down landscape).

Also note, it will only work with an HP TouchPad and is not compatible with any other tablets.

On a related topic, the part of the TouchPad charger that has the two metal prongs that go into a wall socket on it is actually a separate piece from the large round part that the USB cord plugs into.
It twists slightly and then comes off so that it can be switched for a European style plug, etc. Sometimes that plug part can become loose if it gets twisted a bit accidentally and that causes the charger to stop working. All it takes to get it going again in that case is to twist it back on slightly so it will lock into place and make a good electrical connection again.

In reply to an earlier post on Oct 31, 2012, 8:28:58 AM PDT
Mine did also, try unscrewing plug unit and reattaching, worked for me!
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