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Customer Review

on November 28, 2010
Since the cooker takes a turkey up to 14lbs, I purchased two 11 lb birds. Per the formula in the directions I cooked the first one for 40-45 minutes and it came out ok. I proceeded to cook the second one and the cooker turned off by itself and showed no power. After 15 minutes of trouble shooting I found a reset button. Once the reset button was pushed the cooker started back up. It was not 10 minutes later and the power went out again. I had to hit the reset button again. The problem is you have to take the turkey out of the hot oil and slide the power unit up half way out of the cooker to get to the reset button (which is a hole that you poke a coat hanger wire into). This is a little tricky to do with the hot oil right there. I had to do this procedure 4 times till the turkey was cooked. The last time I could not get the power to come back hitting the reset button but the bird was cooked enough to eat just not crispy the way a fried turkey should be.
I contacted Amazon afterwards online and they offered a refund or to change out the cooker. With Christmas around the corner I opted for a new replacement to see if maybe it was just that cooker was the issue. This time though I will have a backup plan just in case the cooker fails again.
With all the hassle and stress it created I have to rate this product low (although it did create some excitement for the men gathered around the device to solve the issue). In the end the product was a disappointment.
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