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Customer Review

on November 24, 2011
Please allow me to start by saying I typically feel bad for software vendors that produce PC games. There are so many different configurations that need to be tested and supported!

However, after having pushed my way thru hours of playing this game and seeing all the issues on the batmanarkhamcity.com forums, I can say this game was not properly tested by the software developer (Rocksteady) and is failing miserably. Numerous people are having major issues getting the game to play. It simply keeps crashing!

This comes as no surprise, as they delayed the PC release within 2 weeks of its delivery date. Having been part of software development, I can tell you delaying this close to delivery is not a good sign, and frankly, I expected there to be issues. However, the sheer volume of issues for numerous people is inexcusable.

For those of you with the latest and greatest PC configurations - you very well may experience issues, as are others who have well beyond the recommended configuration. On its second day of release Rocksteady (rightfully) confirmed issues using some of the basic features of the game (e.g. DirectX 11). They pretty much told everyone to turn it off in the game settings, until they release a patch.

Regarding support...
While I was able to speak with someone live to get support (a big "Well done" for Warner Brothers), the support engineer didn't seem to understand some of the basics of what could cause PC problems. In fact, I suggested that DirectX 11 may be causing issues and the engineer said it wouldn't (only to find out within a day that DirectX 11 *was* an issue for *everyone*). This being said, he was a nice, English-speaking lad and *did* help me change a couple things that improved things a bit.

In summary...
I'm sure Rocksteady will release a patch or two pretty quickly, because some of the basics are not working. However, the initial PC release is turning out to be a nightmare. If you want to be frustrated, get the game now. It's fun to play during the 6 minutes it runs before crashing. If you can bear to wait, I suggest you do so until Rocksteady gets a fix out.
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