I was surprised it was soo easy to get a refund for a pocket digital camera that I purchased over two years ago through Amazon. The screen went black. It was all done while I was on the phone with the associate from square trade. He waited for me to look up my order in my amazon history, then email him a copy. He confirmed the warranty was valid and returned a prepaid shipping label. I choose a credit with Amazon as my refund. The next morning I dropped the camera off at a UPS Store. The very next day I received a email with a credit code on Amazon + 5%. I ordered a new camera and received it in a few days later. Of course I purchased another 3 year warranty from Square Trade. Can't go wrong with ST.