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Customer Review

34 of 36 people found the following review helpful
1.0 out of 5 stars Don't even consider it....WASTE of MONEY!, October 7, 2009
This review is from: KitchenAid KHM9PWH 9-Speed Professional Hand Mixer, White (Kitchen)
I bought this mixer in Oct 2007. I used it very infrequently, probably less than 1x/month - and on what was probably my 14th use, it would not start! As other reviewers have noted, there was no response other than a clicking sound when the power button was pressed.

Since multiple people (on multiple review sites) have had this identical problem, I contacted KitchenAid even though the 1 yr warranty was up, told them that clearly there was some kind of defect in design or manufacturing, and requested repair or replacement.

Of course, I got the stock answer of "we cannot provide support on a product after the warranty has expired" and they offered a "discount" (equivalent to Amazon's current price) so that I could buy the same crappy mixer! Regrettably, I had already given away my functional but plain Black & Decker hand mixer...that teaches me to buy style over substance!

I also bought, in the last year, a KitchenAid stand mixer. I recently got a solicitation from them to buy (at extra cost, of course) product insurance to extend their 1 yr. warranty. Given the rotten performance of the hand mixer, I might be compelled to shell out the extra $ just to avoid having a $400 piece of nonfunctional metal 6 months from now.

KitchenAid, get your act together and quit shilling these glossy but low quality products! Based on reviews of other KA products, it seems there has been a steady erosion of quality over the last 10 years, so BUYER BEWARE.
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Showing 1-5 of 5 posts in this discussion
Initial post: Nov 17, 2009, 7:42:42 PM PST
musicfan says:
I've read about the decline in quality also, and I think it's since they started manufacturing in China, but that's just a guess. Cheap Chinese made goods with expensive price tags. :(

KA needs to care more about quality and their customers and less about scamming people. It really should be cheaper since it's made in China.

Posted on Dec 17, 2010, 9:36:31 PM PST
Some Guy says:
Ditto.

To bad some smart handy person has not posted what the problem component is.

I bought this for my Mom to replace her old, uncomputerized hand mixer and bought the one with dough hooks and things I don't even know the name of. She also hardly used it.

Did a computer chat with Kitchenaid got no support and no acknowledgement of a design problem.

Posted on Jan 7, 2011, 9:55:09 AM PST
We had a similar problem with an Osterizer-style blender (not Oster brand) - wonderful digital unit, worked great, then suddenly one day would not run even though all the lights and display worked. Then I remembered that in the old days, 120V electric motors sometimes had to be spun (had a little pull string, just like a lawnmower) to get them going (before the days of "capacitor start", for those techies out there...). So we took the blender jar off, and with it turned on, I gave the little spindle a spin - and it fired right up. Haven't had any trouble since - but I'm sure that sooner or later (just like a Roulette wheel), it will stop in just the right spot where it can't self-start again. When that happens, we'll just give it another spin.

MORAL OF THE STORY: Sometimes with this new digital stuff, the motor may stop in a "dead-balanced" spot where it won't start turning without a little help. Don't try spinning sharp blades though, because when it goes, it really takes off! On a mixer, I'd just install one blade to try spinning it, so I don't get pinched.

In reply to an earlier post on Oct 27, 2012, 9:07:11 PM PDT
On a mixer using even one blade (beater) wouldn't a finger possibly get caught?

In reply to an earlier post on May 9, 2013, 10:00:33 AM PDT
Last edited by the author on May 9, 2013, 10:01:15 AM PDT
Steve L says:
If plugging it in and trying to turn on you get a click noise but otherwise it appears dead, it needs to be charged. Yeah, crazy that a corded device needs charging, but that's what it is. Plug in for 12 hrs or so and then turn on. If shuts off after a couple of secs, turn back on and select a speed other than zero. It should then sort itself out.
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