34 of 36 people found the following review helpful
Don't even consider it....WASTE of MONEY!
, October 7, 2009
This review is from: KitchenAid KHM9PWH 9-Speed Professional Hand Mixer, White (Kitchen)
I bought this mixer in Oct 2007. I used it very infrequently, probably less than 1x/month - and on what was probably my 14th use, it would not start! As other reviewers have noted, there was no response other than a clicking sound when the power button was pressed.
Since multiple people (on multiple review sites) have had this identical problem, I contacted KitchenAid even though the 1 yr warranty was up, told them that clearly there was some kind of defect in design or manufacturing, and requested repair or replacement.
Of course, I got the stock answer of "we cannot provide support on a product after the warranty has expired" and they offered a "discount" (equivalent to Amazon's current price) so that I could buy the same crappy mixer! Regrettably, I had already given away my functional but plain Black & Decker hand mixer...that teaches me to buy style over substance!
I also bought, in the last year, a KitchenAid stand mixer. I recently got a solicitation from them to buy (at extra cost, of course) product insurance to extend their 1 yr. warranty. Given the rotten performance of the hand mixer, I might be compelled to shell out the extra $ just to avoid having a $400 piece of nonfunctional metal 6 months from now.
KitchenAid, get your act together and quit shilling these glossy but low quality products! Based on reviews of other KA products, it seems there has been a steady erosion of quality over the last 10 years, so BUYER BEWARE.
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