5 of 6 people found the following review helpful
Disorganized, deceptive, unprofessional,
This review is from: SquareTrade 3-Year Computer Protection Plan ($450-$500) (Personal Computers)
"A true Warranty Horror Story: When my computer had trouble, SquareTrade asked for photos -- I sent them in within 12 hours of the request but NEVER HEARD BACK! After a week, I called and spoke with a new representative (not the original person, who had stopped responding to my emails), who tried to refuse my claim, as if by second nature. On multiple occasions, they offered to "buy back" my warranty. This is their tactic to effectively erase all evidence you had a warranty at all and avoid taking care of your claim. Finally, after the representative spoke with her "senior manager" they suddenly decided they could repair it (I suspect she never even talked to the manager -- these are just the tactics they use).
Days later, after SquareTrade missed multiple phone appointments which I had changed my schedule to accommodate, they denied my claim -- the technician's report contained multiple inconsistencies, but when I called to point out the inconsistenties, THE REPRESENTATIVE HUNG UP ON ME! He yelled at me, "You're not listening" and then -- click -- he hung up on me! After hanging up on me and without asking, they sent back my computer unrepaired.
TERRIBLE COMPANY -- THEY WILL LIE TO AVOID HONORING YOUR CLAIM. THEY WILL HANG UP ON YOU AND IGNORE YOUR CLAIM. They use their tactics to talk people out of their claims. If you are planning on using SquareTrade, consider yourself warned.