NEVER had a problem with support, never had a problem with software in fact, NI sent me a free download for a compressor plugin prior to marketing It's actually pretty good!!! Though I must admit I own Komplete, Maschine, Reactor, Massive, and Guitar Rig 5 so maybe I'm a preferred customer? IDK, but I own 3 DAW's and between them I use Logic, Sonar X1, Reaper, and Pro Tools 9 and 11. ALL my NI software runs (PERFECTLY). Don't know if the fact that my slowest Desktop has a 2.94ghz chip and 8 gb ram the fastest one, a haswell 3.8ghz and 32 gb ram but, I have never had a significant issue with their hardware or software. They've even assisted me in integrating some midi controllers to operate correctly. So I cannot in good conscience support the other reviews, and trust me, if I have an issue, everyone will know about it!!!!