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Customer Review

on June 16, 2011
I purchased this replacement/refund policy for my new Epson 8350 projector because of its iron-clad guarantee that: 1)one would NOT have to pay for shipping if necessary, 2) replacement parts would not be third party or refurbished, 3) the projector bulb is covered against failure, and 4)coverage starts on the day you receive the item.

Instead, when you actually receive the policy (in an email) and get to read it over carefully (which one really should do), I found a long list of exclusions, including non-coverage on "consumer replacement parts" ; the projector bulb is NOT covered against failure, replacement parts can be third party (non-manufacturer) or refurbished or rebuilt - not NEW, OEM as described on amazon, and, if the projector is to be replaced "SQUARE TRADE" can do so with a "like" model or a refurbished model - their choice. Also, the owner is responsible for shipping charges.

I do not understand the apparent 180 degree turnaround in wording/coverage from what is advertised on amazon versus what is in writing on the contract one receives in electronic format. Usually Amazon is right on the mark and money with what is sold on their website. It doesn't appear to be this way this time with this insurance policy. Beware, review this policy carefully, as what is in writing is what you get.
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