This computer is great for older parents who mainly want to have email and web access. It boots up to the home screen with large buttons that always stay on the left side so the user can always get where they want to go. I like that the user can use the touch screen or mouse or alternate to move around the screen. The 18" is definitely large enough, so the larger screen was not needed for my parents. I work in an older adult community and will definitely recommend this to our residents.