So I ordered this frame for my grandmother (knows nothing about electronics). the original shipment had issues, but after contacting the company, i was assured the problem was with the memory stick supplied with the frame. they quickly sent me a replacement Memory stick, and now the frame works perfectly. Picture quality is pretty good, and i like the black bezel. As another reviewer said, the plastic stand isnt the best, but it works just fine if you dont plan on throwing the frame around like a Frisbee. The customer service was prompt and friendly. Recommend this frame. One star removed for the inconvenience and the slow UI in the menu.
sidenote: I have never heard of this manufacturer before, so i expected a long journey on the road to getting things right, but they were prompt, and eager to set things straight. Would check out their other produts in the future.