22 of 27 people found the following review helpful
Not easy for large music collections
, November 13, 2012
This review is from: Sonos CONNECT:AMP Wireless Amplifier for Streaming Music (Electronics)
First let me say that I have no intention of returning my ZonePlayer 120 amp. I'm not sure I could replace it with something that performs nearly as well as it does. But it has not been a painless installation, by far. If you have a large music collection, especially classical music, you may be in for disappointment. Although the player is supposed to support 65,000 songs it cannot handle even my 45,000 songs, because of the amount of metadata that my collection contains. Metadata is the information attached to a particular track (ie. artists, title, album, etc.). Classical music, especially opera, is very heavy on metadata and as a result the system cannot accept my entire collection. I was then diverted to the Amazon Cloudplayer for Sonos as a solution, but after nearly 2 weeks of tedious uploading (Amazon's product is error-ridden, unreliable, slow and confusing) my music still cannot be played or accessed. Sonos customer support is great, but it has been unable to come up with a solution, which it has been working on for 3 weeks. Nor does Sonos apparantly have any plans to increase its memory capacity because doing so will prevent the oldest Sonos systems (10 years old) from working with new equipment. It seems strange that a cutting edge company would limit its product capacity based on equipment that should probably be replaced in the first place. Can you imagine being locked into technology for 10 year old phones, TV's or computers? I hope a solution can be found.
Wonderful concept. Great for smaller collections that meets Sonos criteria. Awesome, knowledgeable technical support.
Large music collections be warned. Metadata limitations. Alternative solutions (Amazon Cloudplayer/Windows Mediaplayer) presented by Sonos are not currently adequate. Sonos technical solutions slow in coming. No "hard" fixes for current capacity issues.
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