I am writing this after multiple conversations with Microsoft Tech Support. Bottom line: Although Business Client Manager was included in Office 2007 Small Business, you have to purchase the Standard or Professional Version with multiple licenses before it is part of Outlook 2010. For small business owners who owned Office 2007 Small Business, this is a major take away. Home and Business is in the same price range as 2007 Small Business was. 'Business' is in the name of both, so I assumed that it would have the same components. Now that it's installed, it would be major upheaval to try and go back to the previous version. We're talking hundreds of dollars more to purchase their minimum. Nothing in Amazon's description states that BCM is there, nor does it warn you that it has been removed. I told the Microsoft rep that, although I am not an attorney, the way this has been done might be opening themselves up to a class action lawsuit. Buyer beware.