their ad claimed they offer this product a lifetime warranty. so i thought it was worth it to buy a good quality item rather buying Revlon or Dr Scholls, etc. When I finally got the item, it said "limited 5 yrs warranty". I called the seller to return it, both the customer service agent and his supposed superior were both RUDE and NOT helpful. I had to pay for the item to get it shipped back to them for them to "see" what the warranty says and then decide on the refund. When I told them they posted deceiving claims on their ads, the guy that's is supposed to be the supervisor told me to look at the tiny "fine" prints at the very bottom. So folks, READ their fine prints and purchase from them at your own RISK. WORSE customer service ever!