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Customer Review

46 of 78 people found the following review helpful
3.0 out of 5 stars Acceptable Performance...for the price, December 16, 2009
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The equatorial mount setup is a quite lengthy process. It comes in multiple pieces so, if you are buying this get ready to spend most of the first night putting them all together and figuring out how (the instructions manual is not very user friendly...there are two main pictures you are supposed to use as guide but not too helpful). The upside of this is that, once armed and leveled, it's pretty strong and firm so you don't have to be adjusting screws and notches all the time like with my previous telescope. This also helps to hold the target image still. Packaging was AWFUL. My telescope arrived broken: the primary mirror had separated from the bottom of the tube and hit the secondary mirror multiple times (during transit most likely). The main reflector mirror ended up severely scratched and the secondary mirror broken. I put it all back together as best I could, collimated (adjusted the mirrors angles and tilt) as described in the user's guide and tested the telescope on Jupiter and its Galilean moons. The effect of the broken/scratched mirrors is obvious and the image is not clear. You don't get to see Jupiter's gas stripes as advertised. You can still get a good look at the earth moon though. I'm still waiting on Saturn to be visible to evaluate. The item is reasonably big and a little heavy so don't think you can just drive it around easily, unless you have a big trunk. For the price, it's definitely worth it, assuming you get it delivered in better conditions than I received mine. I'm not happy with it but its not like I'm extremely disappointed at it.
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Showing 1-9 of 9 posts in this discussion
Initial post: Dec 17, 2009, 11:39:35 AM PST
K. Dinger says:
If came broken, call the provider...

In reply to an earlier post on Sep 24, 2010, 7:11:34 AM PDT
amazonmom says:
yep, i wouldnt have bothered 2 put the thing 2 gether just send it bak broken and tell them u want a refund or a new one, they should accomodate you

Posted on Feb 6, 2011, 10:25:46 AM PST
Joe says:
I hope that you contacted Orion and got it repaired...they have a 1 year warranty on all of their items and they pay for shipping if its broken.

Posted on Feb 13, 2011, 12:04:53 AM PST
Q. White says:
You shouldn't review a product based upon damaged parts. If it's broken, send it back.

Posted on Dec 11, 2011, 4:16:58 AM PST
Nana Mac says:
I don't understand why you didn't just report the condition of the item on receipt to Amazon? They cover everything that is sold under them even if it isn't directly from Amazon. I have never had a problem getting a prompt replacement after simply informing them of the problem and/or sending them photos of the item in question. I'm sure it's too late now, but just for future knowledge? Good luck.

Posted on Dec 13, 2011, 10:40:03 AM PST
Your review does not reflect the quality of the product - you should have just returned the item and got a refund/replacement!

Posted on Mar 9, 2012, 6:16:10 AM PST
booklover says:
I think it is helpful to draw attention in a review to poor packaging of a fragile product. But it would be much more so if the reviewer also went through the complaint process and then also included that in the review. If customer service is unresponsive or a replacement arrived also broken, customers would be advised to avoid this product/company. A quick response with a good replacement though would go far in showing this to be an isolated event. As it stands now, this review gives me too little information to make an informed purchasing decision.

Posted on Apr 19, 2012, 11:28:27 AM PDT
Dean says:
I had a similar incident several years ago, when I bought a large 6" reflector from Orion as a second. It arrived in a large heavy box with an ominous rattle. Upon opening the box, it was obvious that it had been opened before, and not repacked carefully at all. There was no padding between heavy parts and sub-boxes. The secondary was knocked loose, it's mounts broken, and the main mirror scratched. Rather than pay $50 to send it back, I just repaired it. Orion gave me a new finder, and I fabricated new secondary mounts from fine brass rods. It did work fine after that, but it's obvious they have some dense people working in the shipping department.

Posted on Dec 9, 2012, 2:46:41 AM PST
Joycie says:
Ariel, why didn't you just return thls product back to Amazon if it arrived damaged?
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