Everyone has been complaining about how they couldn't get this to download. Let me tell you, it's complicated but possible. First you have to download Origin. It's an application/program made by EA. From there you import your game code you received from Amazon. It will start downloading. It takes awhile, it took me a full day with really slow wifi, but it works! I'm so relieved it did because the negative feedback left me skeptical. So the only problem/downside of getting Sims, disk or download, is how much downloading and installing you have to do. It's worth it though!