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Customer Review

on November 21, 2010
I am on my second pair of these. The first pair was purchased about 6 months ago (also the v2 version). I noticed that the soles, in particular the right sole was separating from the shoe at the back. I believe this was caused by driving, the right heel rests on the floor of the vehicle to push the accelerator. I think that they should last longer than that, even if you wear them for driving.

Anyway, that pair was worn out, so I ordered a new pair from Amazon. After wearing the new ones less than a month, the same thing happened! I couldn't believe it! The back part of the sole has separated from the bottom of the shoe. This creates a "flap", which besides being really annoying, is unsafe for walking and driving. By the time I got around to investigating, I'd exceeded the Amazon return window, so I called New Balance. The person I spoke with was very helpful. Bottom line, I shipped the shoes back to them a few days ago (I paid for shipping), and they will send me a new pair (they pay return shipping). The customer service person said that a month was really too short, the shoes should last longer. He said they usually tell people to think about replacements after 8 months of use. That seemed really short. I had expected these shoes (any shoes) to last at least a year.
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