37 of 41 people found the following review helpful
Celestron Customer Service,
This review is from: Celestron NexStar 8 SE Telescope (Electronics)
While the Celestron 8SE is an easy telescope to set up, and moderately easy to use the company customer service leaves much to be desired. The scope I received lasted 3 days before the hand controller failed. After never receiving any email responses to web requests for customer service I called. they agreed that the hand controller failed (I saw many discussions of this on the web). They wanted me to send it in as well as the rest of the mount. I paid more than $100 to overnight the unit to Celestron and after 5 days of silence I called and they said it was their policy to have a 30 day repair time for warranty. Several email queries to status havegone unanswered.
The customer service and turnaround times for repairs under warranty are excessive and the company has no sense of urgency that you spent thousands and are sitting with a useless piece of equipment after 1 week of use.