The computer works okay. Delivery was on time. Customer service excellent. I should know as spent 3 hours and 6 different customer service reps to be able to use the computer. Quick start instructions in 5 languages are a joke. Plug in and charge 3 hours. Open lid. Press start button. Then you enter ms hell. No instructions for 8.1. If you use xp or vista before you buy this product. Forget what you know. Buy or go to library for a dummies book on 8.1. Everything preloaded has to do with ms in some form and you need a password to even start the computer every time. Tons of apps if you like them but no wordprocessing program included. You must buy that separately. Computer is all plastic but pictures are nice and clear and sound good.