I received this as a Christmas present in 2009. For a few months, it worked great, and the surround effect was outstanding. Software was a bit iffy, but it worked. However, one day (around July 2010), I knocked it off my desk and it fell about 3 feet onto soft carpet. The earpiece fell off exactly as in one of the customer pictures above. I was going to RMA it, but they needed my serial number. Logitech, in all their good wisdom, prints this serial number IN BLACK on a black product, making it absolutely impossible to discern. So I'm left with a useless headset and no solution.