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Customer Review

262 of 266 people found the following review helpful
4.0 out of 5 stars 4 stars BUT beware..., December 4, 2011
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This review is from: Learn French: Rosetta Stone French - Level 1 (CD-ROM)
The product itself is five stars, however the description is faulty. I researched this product a great deal before purchasing and even got the free demo CD first. I really do like the learning process, it feels intuitive. The problem is, sitting at my desktop computer is inconvenient and I do not have a laptop. So when I learned that there is an "App for that", I was thrilled. I own both an iPhone and an iPad so with the Rosetta Stone apps that link directly to my account I could learn and practice wherever I needed to. For three months I made great progress whether at home, in the backyard or at work on my lunch hour. On day 91 I suddenly could not connect, my apps kept saying "no course found for this account". The product still works on my desktop but it turns out the apps portion of the product was just a free trial. If I want to continue learning this way I need to purchase a very expensive subscription. No where on this product page does it say that the companion apps are a trial version. I am very disappointed with Rosetta Stone and Amazon. I did call Amazon but the rep I spoke to did not know whether the product info was written by Rosetta Stone or Amazon, I am sure it was the former. Amazon did try to assist me by offering a partial refund but that was not really what I wanted. I want to continue to learn on my iPad! My disappointed with Amazon is because that call I made to them took place about two months ago and I see the product info page has not changed, I do not see anything about the iPhone apps being a 90 day trial.

UPDATE: AUGUST 23, 2013
I see that Amazon has updated the description slightly with this sentence, "Enhance your learning on-the-go with Rosetta Stone mobile apps for the Kindle Fire HD, iPad and iPhone. Three month access included with purchase." I personally think it is still obscure since the part about the mobile companion is much farther down in the description but at least it is something.
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Tracked by 6 customers

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Showing 1-10 of 10 posts in this discussion
Initial post: Feb 15, 2012, 3:25:59 PM PST
Paul N. says:
If this is true and hasn't been corrected by Rosetta, then you've raised a really good point. I was interested in the iPad/iPhone apps too. Thanks for the review.

In reply to an earlier post on Feb 15, 2012, 3:29:29 PM PST
Cheryl says:
Paul it is true and I have just checked, the description has not changed. I think another call to Amazon and Rosetta Stone is in order.

Posted on Nov 19, 2012, 6:27:27 AM PST
Le Vésinet
Faraway France
November 19, 2012

I have read many extraordinarily useful amazon.com reviews but Cheryl's is by far the
most useful! I was just about to order a Rosetta Stone course as a gift, but I was hor-
rified by Cheryl's comments. First of all because she has not received a satisfactory
response from amazon.com That disturbs me greatly although I have generally had magnificent service But after reading Cheryl's comment I am reluctant to buy the course.
I can't tolerate the kind of experience Cheryl had resulting from her not having been
clearly informed. I have no tolerance whatever for that kind of deception, at least deception
by my own definition of the term. Thanks, Cheryl, for taking the time and effort to help others avoid
your shock and disappointment. Sincerely, Jazz

Posted on Feb 24, 2013, 2:46:06 PM PST
Lorna L. says:
Thanks, Cheryl! I received a "Today's Deal" notice for this software and was about to jump on it when your review caught my eye. This is one buyer who will abstain. Thank you!

Posted on Apr 26, 2013, 5:31:20 PM PDT
A. Speight says:
Why hasn't the product information been corrected? This is an expensive purchase.

Posted on Aug 18, 2013, 4:36:11 AM PDT
T Brown says:
Your review has been one of the most helpful reviews I've read anywhere. I was thinking of purchasing this product for the very reasons you discussed. I don't want to be tethered to my home computer, would have been using the iPhone when not at home...which is frequent. I'm now very reluctant to make this purchase. While the program is reasonable priced, I won't be purchasing the subscription...that send the cost of this product over the top for me. Thank you again for your helpful review. And shame on Amazaon and Rosetta Stone for not changing the marketing strategy...seems may have backfired on Rosetta Stone.

Posted on Aug 23, 2013, 11:24:51 AM PDT
Guadalupe says:
Thanks Cheryl, I was thinking on buying the program but I love to be on my iPad and there is no way I am going to be on my computer.

In reply to an earlier post on Mar 7, 2014, 2:47:05 PM PST
Elaine Igoe says:
Thank you all for your comments. I was already to buy this Rosette Stone for my husband but will not now. I'm so glad that I took the time to read your reviews first ! Happy Daylight Savings time tonight to everyone :)

Posted on Nov 27, 2014, 5:26:39 PM PST
Let me echo the comments of other and give you a special thanks. I've been on the fence with the lightning deals, and the apps had swayed me. But I'm not about to throw more money at an already premium priced software package to get the usefulness I desire.

Posted on Nov 20, 2015, 12:36:48 AM PST
Awesome review! Merci Cheryl! I personally found spending a few minutes each day on this other online course to be much more effective. http://tinyurl.com/ofkdcgl
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